We was in London for a close friends wedding at Lancaster Gate hence we chose to stay at your hotel. We quickly checked into our 'room' at lunchtime on Saturday and we were taken aback by the size of the room - I have seen larger cupboards! The room itself was shabby and the shower room/toilet was impossibly small to share. The bed was wedged into the room, meaning there was no room to get out of bed on one side. We had no time to complain or request a room change as the queues at reception on our way out were considerable.
In the morning when trying to make a cup of tea, both cartons of milk I selected were sour, hence no morning tea. We quickly got our things together and left much earlier than we had planned.
Not a good experience at all.
The public areas of the hotel were ok but the room was not value for money at all. It may be suitable for a single occupant but certainly not for a couple sharing.More
- Free Wifi