Booked a Twin room with my mum for a special weekend away. Upon arrival at the hotel approx 6.30pm we were informed our Twin room was not available. We were offered a double or two singles as an alternative. Took the double room. This room was tiny and hardly suitable for one! Complained to reception but there was no interest from the member of staff we spoke with and apparently no other double room available. We took the decision to stay in the double as felt at that time of the evening we had no other choice. A very disappointing end to what should have been a special weekend. Yes the hotel was very clean and convenient for the train station. However, we expected better service from a 4 star hotel and not having the room we had booked available was completely unacceptable.
- Official Description (provided by the hotel):
- The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more less
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- Also Known As:
- Quality Inn London
- Quality Crown Hotel Paddington
- Quality Crown London