I recently stayed at this hotel in early July for work. The company prearranged my travel bookings and went to great length to ensure that my stay was pre-paid. They filled a 3rd party travel arrangement form, supplied the company credit card and had everything set up before I arrived. Much to my dismay, the staff at the Mercure would not honour this and demanded they see the original credit card, to which I stated I do not have it but it has all been prearranged. Upon check our, they demanded that I pay the hotel with my own personal credit card. Since I have arrived home, both my credit card and the company's credit card have been charged, and any attempt to rectify this problem has been slow and not forthcoming. Many email exchanges three weeks later and my credit card has not been reversed despite empty promises. I would have thought the Mercure was a reputable hotel chain, but after this encounter I am left with no other alternative but to let other travellers know not to trust this hotel.
- Official Description (provided by the hotel):
- The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more less
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- Also Known As:
- Quality Inn London
- Quality Crown Hotel Paddington
- Quality Crown London