I just came back from a trip to London. I have stayed at this hotel before. The location is excellent, the rooms are very nice, food is great. Everything you would expect from an Intercontinental. However, this time the people at the hotel made a difference. I had a family emergency and needed to extend my stay. The hotel was fully booked, however, they arranged for me to move to another close-by hotel, where i was expected since the reservation was made on my behalf. What really made the difference for me, was that the reservations team knew that it was a medical emergency and that i did not have any time to spend. in the most caring and thoughtful manner they arranged everything for me so i didn't have to worry about anything. Needless to say that i checked back in to the Intercontinental, after rooms were available cause they really made us feel at home. So thanks Lauren from reservations for being great on a difficult day for us. i also have only the best to say about everyone working there. Always eager to help, with a smile!
- Official Description (provided by the hotel):
- Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more less
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- Also Known As:
- Intercontinental Hotel London