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“Excellent Staff”

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InterContinental London Park Lane
Ranked #161 of 1,069 Hotels in London
Certificate of Excellence
Limassol
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Staff”
Reviewed 23 April 2012

I just came back from a trip to London. I have stayed at this hotel before. The location is excellent, the rooms are very nice, food is great. Everything you would expect from an Intercontinental. However, this time the people at the hotel made a difference. I had a family emergency and needed to extend my stay. The hotel was fully booked, however, they arranged for me to move to another close-by hotel, where i was expected since the reservation was made on my behalf. What really made the difference for me, was that the reservations team knew that it was a medical emergency and that i did not have any time to spend. in the most caring and thoughtful manner they arranged everything for me so i didn't have to worry about anything. Needless to say that i checked back in to the Intercontinental, after rooms were available cause they really made us feel at home. So thanks Lauren from reservations for being great on a difficult day for us. i also have only the best to say about everyone working there. Always eager to help, with a smile!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DesSoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Singapore
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 April 2012

Stayed in this hotel for a business trip very recently. In many ways, the hotel fits the purpose of the stay - it is designed more for business than for leisure/family. In fact, throughout my 3 days there, I have not seen a single child! While that makes the hotel 'professional', it does lack a slight warmth and human touch.

Hotel is not big, which is good for business purpose. The rooms are also relatively small, in my views. However, it has everything you need - a good size table, a nice comfortable bed, bright bathroom with amenities, electric plugs in all the right places. Nothing to complain. Went up to the Club, and that wowed me :) Lovely view of vast expanse of Hyde Park, big and airy space at the Club with good facilities, cosy and intimate.

Breakfast at the Cafe was good, although the quality of food at the same place at dinner was not! There is a nice looking Italian restaurant at the lobby level too - did not try it, so can't comment on the quality.

I didn't get out of the hotel much so can't comment on the location. It is in a quiet part of a street, but taxi is easy to hail so no worries. Harrods is just a 5GBP ride, though I was told there is a station (Hyde Park Corner) next to the hotel.

In conclusion - a lovely hotel to stay in London although expensive. Would prefer it to be a bit more personal and warm, but it is definitely a good business hotel to stay in and to meet people.

Location is well

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JojoChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level 4 Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 April 2012

Stayed here during the London Marathon and the start of our honeymoon. The hotel is great and room was very comfortable. Bose sound system and big LCD tv. Only negative was the cost of breakfast which was £20 each

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AliT123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, UK
Level 5 Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 23 April 2012

My wife and I stayed here for 2 nights in April 2012 as an anniversary gift to ourselves.

The plus points
1. The staff are really really nice, friendly without being over bearing
2. The location is superb just at Hyde Park on the corner of Park Lane and Picadilly
3. The breakfast. Definitely quality over quantity. The 'egg chef' was a real nice guy.
4. The feel and ambience of the whole place from the minute the doors are opened for you.

The negatives
1. I was not greeted at check-in as a Priority Club member. Not a huge deal but we did say when upgrading to get Lounge access via email that it was for a special occasion (our silver wedding anniversary). Some hotels may have thrown a gesture such as a bottle of wine or a fruit basket but Intercontinental did not even acknowledge the reason for our visit which was a little disappointing.
2. Access to the Club Lounge is way over priced. The view is one of the bes in London but for the price I expect more. I have travelled the world on business and stayed in many hotels including Intercon, and always the bar is open. Not so at Intercon Park Lane. At £95 + vat per night this was a huge disappointment - the beer, wine and champagne were not available before 5:30pm and prmptly removed at 7:30 on the nose. Who wants tea and coffee after an evening in London! It would have been nice to have had the option of a night cap!

Restaurant
there are two award winning restaurants on site. We only dined at Theo Randall's. For those not in the know Theo was head chef at the River Cafe and has made a good TV career for himself. Many celebrity restaurants are over-priced and frankly disappointing. Not so Theo Randall's. Yes it is expensive but hey it's Park Lane so yo expect it. But the quality of the food and the service is worth every penny. I have a gluten allergy but the staff could not have taken any better care of me and it ws clear they were prepared for my questons. The only thing that could have been bettered was if Theo was in the kitchen but even he needs a night off i guess!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Iain00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 April 2012

I work for Hospitality industry so my expectations are very high. This hotel is wonderful. Excellent service from both Front Office and Concierge desk. Excellent location central to just about anything you may want to see in London. Overall an amazing exprience. We had breakfast on most days, drinks at the bar and my sister utilized laundry service. We also has car sevices arranged to and from the airport. i cant say enough about everyone being so willing and earger to help out.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Calvin_Anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental London Park Lane

Property: InterContinental London Park Lane
Address: 1 Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#40 Spa Hotel in London
#76 Romantic Hotel in London
#98 Family Hotel in London
#100 Business Hotel in London
#130 Luxury Hotel in London
Price range (per night): $442 - $810
Hotel Class:5 star — InterContinental London Park Lane 5*
Number of rooms: 277
Official Description (provided by the hotel):
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 
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Also Known As:
Intercontinental Hotel London

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