My family of four stayed at this hotel during the first week of April 2012. Upon arrival we were warmly greeted and were delighted to be told that we had been upgraded to club level for our stay. Our room was clean and comfortable. The water pressure in the bathroom was good. The blackout curtains close easily and block any light. We left the hotel for one night and returned for 3 more nights. When we returned, not only did we continue to enjoy the club status, but we were given a larger room with two double beds and a comfortable lounge area. It made the second half of our stay very enjoyable.
The location is perfect, close to the Gloucester Road tube, lots of shops and restaurants close by, as well as museums and Harrods. Still, it is a quiet area so it's peaceful to return there at the end of a long day of sightseeing.
I also want to mention how much we enjoyed our breakfasts in the club lounge. Giorgio took wonderful care of us. He made sure we had any breakfast item we needed and helped us arrange our daily plans. Giorgio is a keeper. The Crowne Plaza is lucky to have him. We wanted to take him home.
I highly recommend the Crowne Plaza!More