Just back from a one night (Friday) stay booked through "Red Letter Days". From check-in to check-out, it's very difficult to find fault with this hotel. The Reception staff are exceptionally well presented, friendly and efficient and there are plenty of them, so no hanging around! The warm cookie on arrival was an unexpected bonus. The room was probably one of the cleanest we have stayed in and the bathroom was also spotless with nice quality toiletries and complimentary bathrobes. The rooms are contempary and although not huge, more than adequate with lovely floor to ceiling windows. The Mac technology is also a bonus. In-room safes and a decent hair dryer are another plus point. We had a 'phone call from Reception about 1/2 an hour after check-in asking if everything was okay with the room, again, a nice touch.
Breakfast was excellent with the hot food being cooked to order rather than being presented buffet style, so everything arrives hot and freshly cooked. The staff were very pleasant and attentive and nothing was too much trouble.
The Sky Lounge is well worth a visit with spectacular views across Tower Bridge and the London sky line - breathtaking! Again, the staff are very efficient and eager to please. One word of warning though, the drinks are very expensive (over £16 for a small beer and bacardi and coke) but I guess it is London and you are paying for the view and the rather exclusive surroundings.
We have stayed in several five star hotels in London and I would say from a service point-of-view this hotel is on a par. Tower Hill Tube Station is literally just around the corner and Tower Bridge a 5 minute walk. Will we be back, most certainly!
- Official Description (provided by the hotel):
- At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more less
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