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“A mediocre experience”

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London Marriott Hotel Kensington
Ranked #246 of 1,089 Hotels in London
Certificate of Excellence
Mapleton, Utah
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A mediocre experience”
3 of 5 bubbles Reviewed 28 April 2012

I've stayed at the Kensington Marriott three times now and can say that overall the hotel offers an average experience for the hotel visitor. I am a gold level rewards member and so I often receive fairly good treatment at the Marriott chain. Let me say first, that the beds are wonderfully comfortable and the hotel is located just 5 minutes walking distance from the Gloucester tube station. Also, it is right across the street from a grocery store. The negatives are that each time I have stayed there I have been on the second floor and have been awoken multiple times in the night by deliveries being made at the hotel. Also, this time I was next to the service entrance. If you are near the east end of the hotel on the second or third floor, I would highly recommend you ask for a room change. The noise is overwhelming at times. The hotel itself is nice and clean, but the rooms are rather small.

Room Tip: Stay on the west end of the hotel.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank taw26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,473 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Worcestershire
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 24 April 2012

My family and I have stopped in many Marriott hotels before and have always found them above average or of excellent service. Not so for the Kensington Marriott. I booked two rooms for my family and I back in October 2011 for Fri 20th April-Sun 22nd April 2012 part paying with Tesco reward vouchers. My mother and father were in one standard double and the other for my husband,my daughter and myself. When booking back in October, I told Marriott central reservations that my 12 year old daughter would be staying with us and he said that it would be no problem as a rollaway bed would be provided (as this had been the case with every other room that we have booked with Marriott previously) or a 2nd double bed in the room. Upon arrival the check-in duty manager had no confirmation of this and was totally unaware that our daughter was even staying with us! He pretty much told us that that they do not provide rollaway beds at the Marriott Kensington as the rooms are too small and that we should have booked a room with two doubles in! Ridiculous that we were not informed of this when I did the original booking as I would have been aware. He said that central reservations are aware of the facilities at all their hotels. So it was my fault then?! I got the distinct impression that he thought I was making it up. It actually had rollaway bed requested on the booking confirmation! If this was the case there should have been a facility on the booking system that would not allow this to happen with this particular hotel. I was informed that he could give us a room with two doubles in for that night only,not to unpack anything so concierge could move our bags as we would have to move to our original room the following night and they would get a bed in or a sofa bed in for us. Hello? Could thay have not done that in the first place!! They had seven months in which to have sorted this out between booking and arrival. You would have thought that someone would have asked the question why I had asked for a rollaway bed when it was just my husband and I in one room! We had to wait in reception for half an hour at 8pm whilst they sourced another room. It spoilt the whole experience for my family and I as we could not relax in the hotel which we had been looking forward to our visit to London for many months, knowing we could not unpack our belongings.The duty manager didn't even apologise for the inconvenience of it all and we didn't really enjoy the Saturday in London as we worried that we wouldn't have a room at all upon arriving back to the hotel on the evening. The 2nd night we had a terrible night's sleep in room 30 as it is shoved at the end and you can hear the tube or train going by every few minutes..take your ear plugs! It is not a cheap hotel either, as many four stars are not cheap in London, so to be treated almost lilke a 2nd class citizen when you are paying part Tesco rewards is unacceptable at £191.40 per room per night and we will not be in any hurry to book again! It left us all with a nasty taste in our mouths. There needs to be better communication with reservations and the hotel Marriott kensington and a more polite approach from Basiat on reception!

Room Tip: Book elsewhere!
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ju04poo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 22 April 2012

Stayed here on business last weekend. Arrival and check-in very nice, beautiful room with all the amenities you'd need. restaurant was quite slow with the food but the portion sizes were very surprising for a hotel of this standard and the quality was very good too. Breakfast was nice with plenty of choice too. Overall experience of this hotel was positive.

  • Stayed April 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TheTraveller147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

My daughter and I spent 9 days at the Kensington Marriott while visiting another daughter who is studying in London. This was my first time traveling outside of the US and I was very worried about how the trip would go. The front desk staff was very helpful and answered all of my questions - no matter how silly they were! We loved the hotel as it is close to the Gloucester Road tube stop, and there is a grocery store right across the street! A variety of shops, pubs and restaurants are all within walking distance. Also within walking distance are the beautiful parks of London! The front desk staff was very helpful and even offered to upgrade our room as there were spaces available. I would definitely stay there again if I'm ever lucky enough to get to go back to London!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MNMom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bermuda
Level Contributor
175 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed 11 April 2012

We stayed here for 3 nights April 5th 2012. We had a lovely room very quiet it was 119 pounds per night and it included a full english breakfast for 2 people daily that alone was 17 pounds each person so 34 pounds a day value. The only thing is its not near anything at all. Its about a 8 min brisk walk to any subway or a 8 pound taxi ride to Harrods for example. But the hotel was really more like 225 pounds per room in London, it was very nice and I travel allot.

Room Tip: ask for a quiet room but i think they all are. We always make sure to stay far from an elevator that...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel Kensington

Property: London Marriott Hotel Kensington
Address: 147 Cromwell Road | Kensington, London SW5 0TH, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#179 Family Hotel in London
#184 Luxury Hotel in London
#220 Romantic Hotel in London
#224 Business Hotel in London
Price range (per night): $273 - $537
Hotel Class:4 star — London Marriott Hotel Kensington 4*
Number of rooms: 216
Official Description (provided by the hotel):
Discover sophisticated comfort at the London Marriott Hotel Kensington. Set in an ideal location, our hotel offers easy access to London's most celebrated landmarks, including Hyde Park, the Natural History Museum and Kensington Palace. ... more   less 
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Also Known As:
Marriott London
London Marriott

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