Stayed for a 3 day weekend break in Sept 2017 and used the hotel just as a base to explore some of the usual sites in London. It was my Birthday too.
Check in was swift and pleasant. The room was a little on the small size but well equipped. Was upgrded to a club room on account of my wife making mention before arrival it was my Birthday, which was nice of them.
At breakfast on my birthday they made a fuss and we had some strawberry prosecco and a desert put on free of charge, again a nice touch and made the day feel special.
The reception staff were only too helpful, the guys on the doors and the waiting staff also excellent. We did not eat in the hotel so cannot vouch for the food, but breakfast was good each day.
Special mention to Camilia, Sebastian and Kanisha for making the stay most pleasant. All in all a well oiled machine where guest comfort and satisfaction seem high on the agenda.
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- Also Known As:
- Best Western Premier Shaftsbury London Kensington Hotel London
- Shaftesbury Kensington Hotel London
- Shaftesbury Kensington London