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“A well run hotel with excellent attentive staff”

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Park Grand London Kensington
Ranked #99 of 1,078 Hotels in London
Certificate of Excellence
Reviewed 26 September 2017

Stayed for a 3 day weekend break in Sept 2017 and used the hotel just as a base to explore some of the usual sites in London. It was my Birthday too.

Check in was swift and pleasant. The room was a little on the small size but well equipped. Was upgrded to a club room on account of my wife making mention before arrival it was my Birthday, which was nice of them.

At breakfast on my birthday they made a fuss and we had some strawberry prosecco and a desert put on free of charge, again a nice touch and made the day feel special.

The reception staff were only too helpful, the guys on the doors and the waiting staff also excellent. We did not eat in the hotel so cannot vouch for the food, but breakfast was good each day.

Special mention to Camilia, Sebastian and Kanisha for making the stay most pleasant. All in all a well oiled machine where guest comfort and satisfaction seem high on the agenda.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank beemerlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded 26 September 2017

Dear beemerlad,

Thank you for taking the time to write about your recent experience of Park Grand Kensington on Trip Advisor.

I am delighted to read your fantastic comments about your interaction with the team and how they did their utmost to make you feel special on your birthday.

We hope that you will choose to stay with us once again in the near future.

Kind Regards,
Arpan Ghosh

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208 - 212 of 2,734 reviews

Reviewed 25 September 2017

Outstanding service. The staff is very welcoming and accommodating. Location is great, near Earl Court station (3 min walk) and close by to Kensington Palace and park. The room is functional and has all that one needs. Very quiet street.

Stayed: September 2017, travelled on business
Review collected in partnership with this hotel
1  Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded 26 September 2017

Dear Joseph B,

Thank you for sharing your wonderful experience on Trip Advisor and for letting us know that you had a pleasant stay.

The team at Park Grand Kensington appreciates that you highlighted our superb service and that your found the rooms well appointed!

Should you require assistance with a future stay, please do let us know and we’ll ensure that you have another seamless stay.

Kind Regards,
Arpan Ghosh

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Reviewed 25 September 2017 via mobile

What a disappointment this hotel turned out to be.
I wasn't expecting a suite or a room with ample space, despite having paid over AUD $400 per night but I also didn't expect the hotel with such a grand name being so ordinary.
The best part about the hotel were the ever-so helpful doormen and bellboys. They could not do enough for us. The staff in the basic breakfast dining area appear to have not been trained as they would stand around and gossip and virtually ignore the patrons. Getting a coffee felt like a chore. The location was good. A 5 minute walk to Earls Court train station and a 5 minute taxi to Harrods.

Stayed: September 2017, travelled with family
Thank jaynelambrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

We stayed at the Park grand hotel to celebrate our 1st anniversary and we really enjoyed the stay,our room was decorated with balloons,and swans with a complimentary bottle of wine and box of chocolates and a handwritten card by front desk Kanisha.

Kanisha was very helpful and exceptional as helped us to make our stay comfortable and pleasant.

Breakfast was very nice with a good selection and staff there was friendly as well.The hotel is very convenient to earls court but don't have parking facilities so had to park elsewhere.We will definitely stay again at the Park grand and highly recommend it to family and friends.This was the best hotel we stayed.Thank you for making our anniversary a memorable one.


Stayed: September 2017, travelled as a couple
1  Thank 17scarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded 26 September 2017

Dear 17scarley

Many congratulations on your 1st Anniversary. Thank you for choosing to celebrate at Park Grand Kensinton.

The customer is our top priority and Kanisha is over the moon to read that she was able to make you feel so special.

Please let us know when you are returning and will make sure that you are once again well looked after.

Kind regards
Arpan Ghosh

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Reviewed 25 September 2017

I booked this hotel recently with no great expectations. It seemed to be just another hotel in the capital with a reasonable rate and the usual nice pictures. The reality was so different. This quite possibly the best hotel in London.

So why do I say this so boldly and confidently?

I have worked in the hospitality trade my entire life and I know how difficult it is to provide personal service to clients. Hotels can often be just a place to sleep and you don't ever feel valued or wanted.

The Park Grand gave me a unique experience from check in to check out. Nothing was too much trouble and they exceeded every expectation I had about London hotels.

From a hand written card to a free cup of coffee the small touches were appreciated and unexpected.

It's not just the freebies that made this stay so wonderful. The bed was superb, the linen, towels, and furnishings were wonderful. The food was delicious and although we didn't see any obvious Vegan options this is a service the hotel are happy to provide.

We will be back to London soon and the Park Grand will be the first place we will check for availability.

Thank you to all the staff.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Kevin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded 26 September 2017

Dear Kevin O,

Further to your great feedback posted on Trip Advisor following your recent stay, I am pleased that you had an amazing time at Park Grand Kenisngton.

Your expressed confidence in our service is truly appreciated by the whole team and I glad to hear that our hotel remains your favorite for many years to come.

We look forward to welcoming you once again.

Kind Regards,
Arpan Ghosh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 0QQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Phone Number:
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#91 Luxury Hotel in London
#110 Business Hotel in London
#130 Family Hotel in London
#158 Romantic Hotel in London
Price Range: $150 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Wotif.com, Expedia APAC, lastminute.com.au, Hotels.com, getaroom.com, TripOnline SA, Hooroo Pty Ltd and Cancelon so you can book your Park Grand London Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London

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