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“Excellent Boutique Hotel”

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The Milestone Hotel
Ranked #2 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Madrid, Spain
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Boutique Hotel”
Reviewed 23 March 2012

I travel every week to London and it's been a very pleasant surprise to discover The Milestone. Excellent service, taking care of every need. Good restaurant also, including an amazing wine list. Finally, the location is perfect. Will repeat.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abernad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review, 29 March 2012
Dear Reviewer

Thank you for reviewing The Milestone Hotel

It’s wonderful to read that such a regular traveller as yourself rates us so highly. We are always especially delighted to read comments about our restaurant Chenestons from our repeat guests, and hope that we will remain your first choice for your stays in London.

I sincerely hope to welcome you back to The Milestone Hotel again soon, and I look forward to meeting you.

Kindest regards

Geoffrey Wild
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,850 reviews from our community

Traveller rating
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    134
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (384)
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English first
Chester, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2012

This hotel is a luxurious place to stay. The facilities are excellent which include a pool and a gym. The staff could not have been better and pedro the butler was great showing us round the hotel and resolving any issues. The area could not be better near hyde park, the tube and museums. A big thanks to all the staff and I could not thing of anything bad about the hotel. We would recommend this hotel and will come back in the future.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review, 22 March 2012
Dear Reviewer

Thank you for your lovely review of The Milestone Hotel

I am happy that you enjoyed the hotel tour with Pedro; he does thoroughly enjoy showcasing our lovely property. I am happy that you managed to visit some of the many Museums and attractions in our local area. I have made a note to give a special thank you to our team at the next team meeting as they thoroughly enjoy hearing how much our guests appreciate their service.

I sincerely hope to welcome you back to The Milestone Hotel again soon.

Kindest regards

Geoffrey Wild
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austria
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 March 2012

We stayed last year for one week with our two kids and it was the best experience. Alexandra ,the receptionist, was very helpful and very nice , but most important , very professional. Location is unbeatable and restaurant was wonderful.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ruth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review, 19 March 2012
Dear Reviewer

Thank you for your review of The Milestone Hotel

I am delighted to read that Alexandra took such good care of you during her stay. She was delighted to read your comment as she does really go out of her way to make sure all our guests have a wonderful time. I am happy that you enjoyed being in our Borough of London with all its wonderful attractions and Museums.

I sincerely hope we will be able to welcome you back to The Milestone Hotel again soon.

Kindest regards

Geoffrey Wild
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
66 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 14 March 2012

Although it is a bit pricey, Milestone delivers a real personal touch in a fine environment. The head guy in the restaurant has endless stories about this and that-----the breakfast is great (excellent scottish smoked salmon)----location is great too. The rooms are fine, very comfortable and well kept, but nothing extraordinary when compared to other hotels of this category.

  • Stayed October 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank alanglazen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review, 19 March 2012
Dear Reviewer

Thank you for reviewing The Milestone Hotel

I am happy that you enjoyed your stay with us and particularly pleased that you enjoyed the Salmon we serve at Breakfast. We do benefit from a wonderful location opposite Kensington Palace with great access to local shopping and attractions.

I hope we will be able to welcome you back to The Milestone Hotel again soon.

Kindest regards

Geoffrey Wild
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 March 2012

We have just returned from our weekend trip to London, we enjoyed it very much. The hotel was so friendly and not at all stuffy, people were engaging and genuinely interested in anything they could help you with. The room we had was a suite and it was truly spectacular even down to the candlelit bathroom.

The room overlooked the park, so when booking its best to ask for a room that over looks the Park, as some can look onto the conservatory which can be a bit noisy at times. As regards to the food, if I am honest we were not impressed at all, very expensive and all quite cold. breakfast was really nice, so if you I were you I would use the facilities this hotel has to offer but eat elsewhere after all you are in London tons to choose from.

Overall definitely visit again.

Room Tip: Ask for a room which overlooks the Park
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Weekendtravelle... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilestoneGM, Manager at The Milestone Hotel, responded to this review, 6 March 2012
Thank you so much for your kind comments following your most recent stay with us. I am delighted to note that overall you very much enjoyed your stay with us and that you felt we took good care of you. Whilst I am pleased to read that you enjoyed your breakfast, I am very concerned that you were disappointed with the other items of food that you ordered.
As guests who have stayed with us before, you will know that we really do want to ensure that every aspect of our product is consistent. We would welcome any additional information or comments about the items that you ordered so we can ensure that we take any remedial action to address this. We very much look forward to welcoming you back to the Milestone on your next trip to London.
Kind regards
Andrew Pike, General Manager, Milestone Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Milestone Hotel

Property: The Milestone Hotel
Address: 1 Kensington Court, London W8 5DL, England
Phone Number:
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 1,088 Hotels in London
Price range (per night): $525 - $1,438
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Official Description (provided by the hotel):
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 
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