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“Tiny tiny rooms”

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DoubleTree by Hilton Hotel London - West End
Ranked #387 of 1,068 Hotels in London
Auckland, New Zealand
Level 6 Contributor
144 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Tiny tiny rooms”
Reviewed 18 March 2012

Great service and friendly staff but the rooms are so small you can barely move in them. Bathrooms are tiny too. Conference facilities are ok though we were in a basement area with no windows and very limited cell phone coverage. The bar is well appointed in an open, welcoming reception area. Food at our workshop was all the same, carbs dominant, and breakfast each morning became tedious as there was little variety. Suggest you head out of the hotel onto Southampton Row and explore some of the great cafes and restaurants for some variety. Overall the hotel is ok for a work event but I wouldn't stay here if on holiday or a weekend in London break.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EJTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin K, Administrator at DoubleTree by Hilton Hotel London - West End, responded to this review, 2 April 2012
Dear EJTH,

It is great to hear that our team provided you with great service and that you enjoyed our bar and reception area. I will be sure to pass on your comments regarding the food at your conference onto our Chef. I do hope we can we can welcome you back to the hotel into one of our more spacious guest rooms in the near future.

Yours Sincerely,

Caitin Klarenbach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 March 2012

My partner and I stayed at the double tree for 5 nights. This was our last EU city of our trip.

I did a lot of research in booking our hotel. And was happy with what we encountered.

For those who have complained about not receiving the hilton service remember this is not a five star hotel.

On arrival we received amazing choc chip cookies (they were warm and just melted in your mouth). Our room was extremely large and for a city like london this can be hard to find. It was clean and had all the basic facilities. Although there was no mini bar.

The staff were helpful and were happy to answer our questions.

But the truly great thing about this hotel was the location. Everything was accessible. Located in between russel sq and holborn station. Walking distance to the British museum. If you want a decent hotel clean comfortable and centrally located I would recommend the double tree.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AAfemaletravellerAUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin K, Administrator at DoubleTree by Hilton Hotel London - West End, responded to this review, 2 April 2012
Dear AAfemaletravellerAUS,

Thank you very much for your comments regarding your recent stay with us here at the DoubleTree by Hilton London – West End. I am glad to read you enjoyed our warm DoubleTree chocolate chip cookie upon your arrival and your spacious room. We provide mini fridges in all Deluxe and Executive Rooms which we are happy to stock on request.

We do hope to welcome you back to the hotel when you are next in London.

Yours Sincerely,

Caitin Klarenbach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2012

We stay in London a lot, in both large and boutique hotels. DoubleTree surpasses them all. Not only is the hotel beautiful but the staff couldn't have been more attentive. My only recommendation to the hotel is please invest in larger tv's. My husband and I decided to spend the evening in the hotel which is something we never do because we wanted to make the most of our night at the hotel and the television is rather small for the size of room. But that is the only negative point in what is a truly wonderful hotel, had a problem with my laptop within 5mn the IT man was in my bedroom and fix it for me, warm check in lovely Bar staff. i loved it

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank adel r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin K, Administrator at DoubleTree by Hilton Hotel London - West End, responded to this review, 2 April 2012
Dear adel r,

Thank you very much for your feedback regarding your recent stay with us. It is lovely to hear that you had such an enjoyable stay with us. I will be sure to pass on your kind words to our IT, bar and reception teams.

We hope to welcome you back to the hotel again soon.

Yours Sincerely,

Caitlin Klarenbach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 6 Contributor
300 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
Reviewed 16 March 2012

Excellent hotel, very chic, located in a good part of London. Near by walking distance to West End theatres, Picadilly, Covent. 20 minute walk to train station. The hotel was very modern with great staff. Executive lounge was fantastic. The only thing preventing a five star review was a missing wake-up call on the last day - luckily we set our phone as well.
Would definitely stay here again - great rates as well.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xiphoid76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin K, Administrator at DoubleTree by Hilton Hotel London - West End, responded to this review, 2 April 2012
Dear xiphoid76 ,

Thank you very much for your positive feedback regarding your recent stay with us. I am glad to read you enjoyed our Executive Lounge and the hotel’s central location. I will be sure to pass your comments regarding your wake-up call on the last day of your stay onto our Head Concierge to investigate.

Once again thank you for your comments and we hope to welcome you back to the hotel again soon.

Yours Sincerely

Caitlin Klarenbach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 6 Contributor
146 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 12 March 2012

I stayed here for two nights whilst on business in London. My company has been using this hotels for ages and therefore knew it as the Park Inn and the Bonnington. I have to say that they have worked wonders with the refit. The entrance is nice and modern with a really attractive air to it. The bar is very nice and serves beverages from Morning to Night - this is a good facility.
However the bedrooms are a different story, they are, without a doubt the smallest hotel rooms I have ever stayed in! I did have a standard room, but it was tiny - more than one person would have difficult to house in that room. The soft furnishing were lovely and the rooms looked attractive.
The bathroom was also small and even though it had a refurb was a bit disappointing.
On the plus side the restaurant is good and the food is always passable here. The staff are hit and miss - some are great some are awful.

The good bits:
Great location, not far from Holborn tube station - good for the West End
Good restaurant and nicely decorated hotel

The bad bits
Bedrooms too small
Some bedrooms have a dubious view of dumping grounds and refrigeration units (very noisy)
Staff ar not always that helpful

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Charlieandaustinsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caitlin K, Administrator at DoubleTree by Hilton Hotel London - West End, responded to this review, 2 April 2012
Dear Charlieandaustinsmom,

Thank you for your comments regarding your stay with us. I am glad you enjoyed the hotel’s central location and the hotel restaurant.
All the hotel’s bedrooms vary in size and layout. Singles are most suitable for short stays for single travelers and offer a discount over Standard Double rooms.
For extra space we recommend booking a Deluxe or Executive room which are available at a supplement.
We are sorry to hear that you didn’t feel that our staff were always helpful. Providing a great customer experience is always our number one priority and we regularly provide training to the team to be at their best.

We do hope to see you again soon.

Yours Sincerely,

Caitlin Klarenbach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel London - West End

Property: DoubleTree by Hilton Hotel London - West End
Address: 92 Southampton Row | Bloomsbury, London WC1B 4BH, England
Phone Number:
Region: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#271 Luxury Hotel in London
#319 Family Hotel in London
#323 Romantic Hotel in London
Price range (per night): $210 - $512
Hotel Class:4 star — DoubleTree by Hilton Hotel London - West End 4*
Number of rooms: 214
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 215 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Executive rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel. ... more   less 
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Also Known As:
Doubletree By Hilton London - West End Hotel London
Park Inn Russell Square
Bonnington Hotel London

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