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Reviewed 18 February 2021 via mobile

We have stayed at this hotel now on 3 occasions. We had a few issues on our first visit, however, the other 2 visits have been great considering COVID and the renovation work going on in the hotel.

The rooms were really clean and staff very helpful and well trained.

Will definitely stay here again for the price.

Excellent.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank berjk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2020 via mobile

I have read a few reviews saying the the hotel is a little dated. However the hotel is being modernized and renovated atm so surely that is natural in the run up to a transition.

I have given 5 stars because the hotel represents excellent value, big rooms in the heart of london and the staff are lovely, management, front desk, and even the house maids. For this price point you won’t find better value especially if you can get a family superior room (has a living area with a sofa bed by the window area of your room) which is easily large enough for a family of two adults with small kids. You can also use the pool everyday provided you book your slots in advance. Will be recommending for families traveling to London with plenty of shops and restaurants on your doorstep.

Date of stay: December 2020
Trip type: Travelled with family
2  Thank Sidji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2020 via mobile

We planned this visit as a surprise
For our kids. We particularly picked this hotel due to the ability to drive and park on site.
Plus the swimming pool. Don’t pay the hotel rate for parking download just park and use that. Much cheaper.

We called in advance to book our swimming places as this was a big factor for the kids, not sure what happened but they hotel lost our booking and were then fully booked. So say it ruined the trip is too dramatic but defiantly was a big upset. They had no remaining slots so no option but to loose the ability to swim.

We had two adjoining rooms as a family of 5. Nice size and yes a bit dated and furniture worn but we weren’t in the room for long. The beds were awful, kept hearing springs ping. The rooms were freezing we couldn’t not get the heating to work and had to ask for extra blankets. We couldn’t get the temp above 18.

When we stayed so did a load of partying guest and we were woken to fights outside our room for about an hour, we called security and they did attend. Woke the kids up and everything but not the hotels fault.

The breakfast was good in terms of selection. But the service was very very slow. We had to ask 3 times to get tea/coffee/sugar. Kids enjoyed it.

The tube is so close and you are on a main line which makes it very handy to get into london. We walked through Hyde park to Buckingham park, took about an hour but safe and kids enjoyed the space.

Date of stay: December 2020
Trip type: Travelled with family
1  Thank hannnahloulou1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2020

We were very kindly upgraded - made our anniversary. The staff were fantastic. Everything was covid safe. We love the Edge Bar- amazing drinks! Will definitely stay here again when we come back to London! Thanks Team!!

Date of stay: November 2020
Trip type: Travelled as a couple
1  Thank johnathan-london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2020

Stayed over the weekend as a treat for my parents
.
Upon checking-in we had bit of a hard time locating the hotel entrance as the regular main entrance has been shut due to on-going refurbishment.

We booked 2 Twin Bed rooms and was generously upgraded to 2 Queen Beds for both rooms.

The rooms were spacious and presentable.

We had two different views of our room, one room is facing Wembley Stadium side and the other room was facing Hyde Park/Park Lane side.

Due to on-going refurbishment, the Executive Lounge has been relocated at the Monarch Suite on the first floor same as their bar/restaurant.

As an alternative for Executive Lounge, we were offered 2 complimentary alcoholic drinks per adult plus a bento box that contains some items to nibble plus non-alcoholic drinks which are available to serve all day.

Breakfast was also served in the Monarch Suite from 7am onwards.

During our two night stay in the hotel we were unsuccessful to book a slot to use the swimming pool. As an advice, it is strongly recommended to book a slot the moment you made the hotel reservations confirmed to avoid any disappointment.

Over-all we were satisfied and enjoyed the Halloween weekend stay in Hilton London Metropole.

We will be back and hopefully by then, the hotel refurbishment is done.

Date of stay: October 2020
    • Sleep Quality
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3  Thank Skylarc24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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