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58 - 63 of 1,087 reviews
Reviewed 14 November 2017

Booked for the night of 11th Nov 2017, Apx 6 mins from Gloucester Rd underground. There are a few local shops, coffee houses and a Waitrose. We were received by a pleasant receptionist with min. of fuss who insisted on carrying my case up to the room, no 112 on a sort of mezzanine floor between 1 and 2 at the back. Poor view, but we were her to see London. If we had paid more then we would have expected but we were here on a budget. Room was small with not too much storage space but absolutely sufficient for up to 2 or 3 nights. Bathroom was also small but shower was a decent size and shower had a strong flow and easy to operate. Both were clean and bed comfortable. The heating/ ventilation was easy to understand and operate to our requirements. TV only had limited channels but again, we were there to see London. Common areas of the hotel were clean and well maintained, or at least those parts we passed through. There was no evidence of smells referred to in an earlier review. We did not have much dealing with staff, but when we did we found them to be always polite and efficient. We asked for a jug of fresh milk for our room, this was provided without question.
An advantage of our room at the back was that there was no noise whatsoever to disturb our sleep ( we live in a quiet village in Lancashire and generally find night noise to be a problem on our twice yearly visits to London). Maybe they have larger rooms anyway, one would have to ask. Had this hotel been of a higher rating then I would have awarded it probably only three stars. So far as we were concerned and in view of what we paid, we were absolutely satisfied.

  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

When you enter you’re given one keycard to your room and a brief explanation of where it is (ours was “between 2nd and 3rd floor”)
There are a number of things we were not informed of:

How to work heating so we spent first night trying out each setting to see what one would warm up the room
The shower being broken
The building work going on
The inside shower door doesn’t open so someone has to open it from the outside
The lift was temperamental

I went to reception to ask about a few of these issues and said they would send someone up. A few minutes later a person stood at our room door in casual clothing not resembling the hotel at all asks to come in to fix the issues whilst on the phone.

We specifically booked a Superior King room and received 2 single beds pushed together with single sheets to match. Personally i feel being charged for a room that they cannot accomodate for is ridiculous.

Reception told us that because its a ‘Superior King Room’ and they do not have any king or queen beds they have to push two singles together to give the illusion it’s correct. Therefore they are taking payment for a room that does not meet its description. All that the member of staff could say is that she understood our confusion and frustration but did not offer to rectify by putting us in a smaller room with a double bed.

I would NOT recommend this as a hotel of choice if you are looking for any form of standard in a hotel.

Stayed: November 2017, travelled as a couple
Thank Beth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017

I booked 8 day stay at this Hotel during my November visit to London.
Very unfriendly Indian, Romanian staff, bad internet service, very tiny single rooms,

The staff seem to be lost and clueless about customer service !!

Over all, not worth booking in this place, there are way better options around kensington near South Kensington and Earls Court tube station.

Room Tip: Just look around with enough time before your travel date.
  • Stayed: November 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank c31Cahuita_CostaRica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017

This is a basic hotel, no licensed bar and limited breakfast (expensive too @ £10/head) but it does the job really well. The beds are comfortable and the rooms clean. It is cheap which is its main selling feature. If you are obsessive and go around with white gloves I am sure you can find fault but why would you. It is convenient, within easy walk of the NH museum, V&A and Science museum, a bit further finds you at Harrods. It is on a good bus route (74) and close to Gloucester Rd tube. The view is awful from the back and Cromwell Rd is noisy at the front but location is great.

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jullien W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2017

I think we had been very lucky because I read The reviews and they seem to refer not to the hotel were I stayed. The receptionists were kind, we were on the last floor. We had to go up some stairs but it wasn’t a problem as the room was great: spacoius, new, well equipped with a new and very clean bathroom. (Check my pics). The WiFi was free in the hall. We had breakfast in our room with the kettle provided in the room. Moreover it’ close to Gloucester road tube station.

Stayed: April 2017, travelled with family
Thank wombat2107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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