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Hilton London Euston
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Reviews (2,362)
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Reviewed 3 September 2012

This was our third stay at a Hilton property in London. This hotel is average at best. It is located in an old Victorian building near the train stations (King's Cross, St. Pancras, and Euston). We selected it due to it's proximity to the train stations. The hotel staff is great and the location is wonderful but the rooms are tiny and not up to Hilton category 7 expectations. If you are spending one night between trains (as we did) - it is great - if you are planning one staying several nights in London, save your points for the Trafalgar hotel. The Trafalgar offers larger rooms, is closer to the city center and is more in line with what you would expect from a category 7 property!

Stayed: August 2012, travelled as a couple
Thank toves722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane T, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 3 September 2012

Dear toves722,

Thank you for leaving your comments regarding your stay at the Hilton London Euston on Trip Advisor.
Thank you for your comments about the hotel. I am glad you liked the fact that we are very close to Euston Station and Kings Cross, which both have excellent links to Central London and the North of the Country.
I am sorry to hear that you were dissatisfied with the room in the Hilton London Euston. As we are located in a Victorian Listed Building we are unable to make changes to the internal or external structure of the building without prior consent and due to that the room sizes do vary depending on their location within the building, we were not built as a Hilton as therefore the rooms are not as large as some of the other Hiltons which were designed and built for that purpose.
I do hope that we may be able to welcome you back to the Hilton London Euston again in the future. Please do contact us when you next book as we may have one of our larger rooms available.

Yours Sincerely,
Jane Thangamani
Guest relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2012 via mobile

Stayed here for just one night,, as seems so usual these days 4 star hotels are getting very tired, this place needs a full refit, the rooms are very tired, they are a good size just a bit dated, to be fair the staff are fine the breakfast was good the rooms are a good size,,,, just more like a 3 star though.
Another small problem, this hotel is just inside the congestion zone by about 20 yards, so if you don't plan to drive in the city then it's an expensive trip to drop your cases off at the door, best park over the road and walk it will save you £16...

  • Stayed: August 2012
    • Value
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Thank SimonMullane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane T, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 3 September 2012

Dear Guest,

Thank you for taking the time to leave your comments on Trip Advisor following your recent stay at the Hilton London Euston.
Thank you for your comments about the hotel. We are currently in the process of refurbishment to our King Deluxe rooms which will offer a more contemporary product for our guests.
Thank you for the comments about our team and the breakfast. I have passed them along to the relevant departments.
I do hope that we are able to welcome you back to the Hilton London Euston again in the near future.

Yours Sincerely,
Jane Thangamani
Guest Relations

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Reviewed 30 August 2012

I really like this hotel! It's in a great location and the staff are great, especially in the bar and on the front desk. My room (420) could have done with some updating - especially the horrid curtains but the bathroom and the bed were awesome. The wifi works well and the free bottle of wine for being a Hilton Honors member a lovely gesture. I'll be back!

  • Stayed: August 2012, travelled on business
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1  Thank francophileonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane T, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 3 September 2012

Dear francophileonthemove,
Thank you for leaving your review of Hilton London Euston on Trip Advisor.
I am very pleased that you have enjoyed your stay with us and that the team were helpful and friendly. We do aim to deliver a high level of service and to please our guests.
We are currently in the process of refurbishing our 40 King Deluxe bedrooms in order to provide a more contemporary product for our guests.
We thank you for your loyalty to Hilton and look forward to welcoming you back to the Hilton London Euston in the near future.

Yours Sincerely,
Jane Thangamani
Guest Relations

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Reviewed 27 August 2012

This hotel is in need of a splash of paint but overall its very clean, beds are pillows very comfy, staff very helpful, and the breakfast is lovely.Stayed for 2 nights and enjoyed it, prezzo restaurant on the corner is very good too.

Room Tip: The hop on hop off bus is very handy, you also get a river cruise and a guilded walk tour in the price £29.00 each for tickets for one day.
  • Stayed: August 2012, travelled as a couple
    • Value
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3  Thank maxums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane T, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 3 September 2012

Dear Maxums,

Thank you for taking the time to leave your comments of trip advisor following your recent stay with us at the Hilton London Euston.
I am delighted to hear that you have enjoyed your stay with us and that you were satisfied with the service and facilities in the hotel.
Thank you for your comments about our team, such comments do prove to be a great source of motivation for them. I have also passed along your comments about the breakfast.
We look forward to welcoming you back to the Hilton London Euston in the near future.

Yours Sincerely,
Jane Thangamani
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2012

Stayed at Hotel July 2012 3 nights, and then 4 nights a couple of weeks apart. Hotel very old but bed comfortable and shower hot. Prices too high for the standard of hilton. It is very tired. The rooms are tiny and not even a bedside table in singles. Very noisy on road side and I asked if another room was available, and was shown an even smaller one facing other road. Sleep is an option as the hospital is close was is the fire station - I have never heard so many sirens in my life!! Windows not double glazed, just an extra window with air space between the two. No room safe which is a must for me. No other hilton I have ever stayed in has not had a room safe. It is a very good position for the underground, British Museum and St Pancras. Staff friendly and breakfast adequate. It is a basic tourist hotel and satisfactory as one does not spend a lot of time in the room.

Room Tip: Ask for one not facing busy road.
  • Stayed: July 2012, travelled solo
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Thank Relaxed2much
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane T, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded 3 September 2012

Dear Relaxed2much,

Thank you for taking the time to leave your comments regarding your stay in the Hilton London Euston on Trip Advisor.
I am glad to her that you felt your stay was satisfactory and the bed is comfortable.
I would like to apologise that the rooms are small, by a way of explanation the hotel is located within an old Victorian Building and as such the room sizes do vary depending on their location within the building. I am very sorry that you did get one of our smaller rooms.
I am very sorry about the noise from the outside traffic, however due the building being listed any changes we do make has to be approved beforehand and we have in the past few years put secondary glazing on top of our double glazed windows.
We are currenlt in the process also f refurbishing our 40 King Deluxe Rooms in order to offer a more contempoary product to our guests.
I do hope that we may be able to welcome you back to the Hilton London Euston in the near future in order to restore your faith in the hotel. Please do contact us in the meantime ifv we can be of any further assistance.

Yours Sincerely,
Jane Thangamani
Guest relations

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