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“Surprising Large and Modern Rooms”

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Holiday Inn Express London Royal Docks - Docklands
Ranked #545 of 1,090 Hotels in London
Montreal, Canada
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Surprising Large and Modern Rooms”
4 of 5 bubbles Reviewed 14 May 2012

This was my first stay in London and my expectations were not very high for the hotel.

I was very happy to see that this is an American Style Hotel with modern amenities, large rooms and cordial customer service.

I was there during low season and got rooms for about $50 US, which includes breakfast.
The food at the hotel was also very decently priced.

This is definitely the outskirts of London, not much to see for now, but will be up and coming, it's a 5 minute walk to Canning Town Tube Station.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mustsell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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881 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Redditch, United Kingdom
Level Contributor
70 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 5 May 2012

Stayed a couple of nights in April. Typical HIX, clean, comfortable rooms and staff ok. Handy for the tube station and only 2 stops to Canary Wharf.
On the down side - no restaurant and although there is an Italian restaurant next door, this was very busy and cramped, and I was unable to get a suitable table. Canning Town is nearby, but dont expect to find anywhere to eat better than a MacDonalds. I ended up getting some fish and chips and a bottle of wine and taking them back to the room.
I certainly wouldnt choose to stay here more than a couple of nights.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrTR4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAUN F, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 9 May 2012
Dear TR4,
I would like you to thank you for taking the time to write a review of the Hotel. Your comments really help us to understand what customers are feeling and experiencing during their stay.
The team and I look forward to welcoming you back to the Hotel upon your next visit to London.
Kind Regards

Shaun Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 3 May 2012

Rooms are standard holiday inn express, clean and functional for a short stay. Ideal location for the O2 as only one tube stop away. Bit of a dodgy area, a short 5 minute walk from the tube. I was on my own walking back aft the concert but plenty of people walking my way so i didnt feel unsafe. The is nothing around here so would only recommend for O2 or work at Canary Wharf

Receptionist was very friendly, it was throwing it down with rain and I had no umbrella she actually offered me her own umbrella because the hotel had none...now that is customer service!!! Well done Holiday Inn in employing that the lady. I felt too guilty to take it but the offer made a refreshing change from the usual scowl and shoulder shrug when you ask for something they don't have something you need

Recommended for 1 night no problem

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sorrentosarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAUN F, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 9 May 2012
Dear Sorrentosarah,

I would like you to thank you for taking the time to write a review of the Hotel. Your comments really help us to understand what customers are feeling and experiencing during their stay.

I’m glad that you took the time to mention the really kind customer service you received from my team. And that you enjoyed your stay here.

The team and I look forward to welcoming you back to the Hotel upon your next visit to London.
Kind Regards

Shaun Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
54 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 2 May 2012

Stayed for one night on business. Its "ok" for an overnight. Basic as you would expect from Holiday Inn express. Rooms are clean etc. Free wifi. Near the DLR but not the best neighbourhood in the evening. Business users passing through, its fine, but I would not base a holiday or weekend break there unless you had to.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pmooneynet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAUN F, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 9 May 2012
Dear pmooneynet,

I would like you to thank you for taking the time to write a review of the Hotel. Your comments really help us to understand what customers are feeling and experiencing during their stay.

I must say that I disagree about using the Hotel as a base for a weekend or for longer. The Hotel is within easy reach of all major tourist sites.

There are excellent transportation close by and great parking facilities just outside the congestion charging zone.

Kind Regards

Shaun Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 30 April 2012

I was booked into this hotel for one night on a business trip. It is 2 stops on the tube away from Canary Wharf, but there are better hotels, closer that I'd chose if booking myself. The hotel is on a main road and seemed to be between a residential and disused industrial area. The best thing about it was Pepenero Italian restaurant just along the street. There is also a small convenience store next door.

The room was very tired looking with the curtain hanging off the rail and cup stains on each of the surfaces. However, the bathroom was quite spacious for typical Holiday Inn Express rooms, and clean, though the shower curtain looked tired and in need of replacing. The bed was comfortable and I was given a room at the back of the building so although it overlooked the car park and appartments opposite, it was quiet.

Breakfast was a limited self-service buffet of cereal, toast, croissants and a small hot choice of sausages, scrambled egg and beans. I wouldn't chose to breakfast here, but there's really nowhere else close by unless you take the tube.

Was OK for one night, but I wouldn't chose to stay here again.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Casey100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAUN F, General Manager at Holiday Inn Express London Royal Docks - Docklands, responded to this review, 2 May 2012
Dear Casey100,

Thank you so much for taking the time to write such a detailed and informative review of your stay here at the London Royal Docklands Hotel.

We really value your comments as it is our goal to make everybody’s stay at the hotel a great stay. We really pride ourselves on providing a really friendly service and keeping a very clean Hotel.

This is why I was disappointed and surprised to read your comments about your room. We really take your comments it to heart and I thank you again for such great constructive comments that are helping us to better ourselves.

Kind Regards

Shaun Fitzgerald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London Royal Docks - Docklands

Property: Holiday Inn Express London Royal Docks - Docklands
Address: 1 Silvertown Way | Canning Town, London E16 1EA, England
Phone Number:
Region: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #545 of 1,090 Hotels in London
Price range (per night): $123 - $431
Hotel Class:3 star — Holiday Inn Express London Royal Docks - Docklands 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Holiday Inn Express London-Royal Docks/Docklands Hotel is perfectly situated in the heart of London's dynamic Docklands area and is only minutes away from Canary Wharf and the Excel Exhibition Centre. London City Airport is only 2km away and Canning Town Tube and Bus Station is within few minutes walk. The O2 Arena is also a short distance away (only one tube stop). The Holiday Inn Express London-Royal Docks/Docklands Hotel has 136 fully air conditioned en-suite bedrooms. This London hotel has spacious family rooms. All rooms have High Speed and Wireless Internet facilities (chargeable).Visitors to the World Travel Market, International Boat Show, Toy Fair, London Wine Festival and Anthony Robins Exhibitions will all find the hotel ideally situated. Meeting and Conference rooms are spacious with natural daylight, convenient for local business meetings. ... more   less 
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Also Known As:
Holiday Inn Express London Royal Docks - Docklands Hotel London
Holiday Inn London

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