I stayed here with my wife, and we had a room on the first floor.
The lift ride was an amazing 3D holographic ride, however I unfortunately wasn’t spending the night in the lift!!
The room, while it may have once been impressive, now looked shabby and dull. Net curtains strewn across the room separate the bathroom from the bed, which is screwed to the floor at a strange angle. The Bed was ridiculously uncomfortable. I could feel the springs in the mattress and they pinged whenever you slightly moved.
We arrived back to the hotel around 12.30, and got ready for bed. There was the gentle thump thump thump from the long bar below seeping through the floor. I phoned reception and they seemed unconcerned, so I asked for two pairs of ear plugs. 10 minutes later a battered box which once contained 3 pairs of ear plugs was delivered, with two lonely, possibly used ear plugs. I contacted reception again and said I had requested two pairs. They stated that was all they had. I aksed if they often got complaints about the noise, to which they answered ‘yes’, but they had stopped handing out ear plugs. I asked what I could do, and was told the music from the bar would stop at 2.00am!!! Great!!!
We ordered breakfast, we had 30 minutes to eat as we both had meetings to attend, I explained this to the waitress and we ordered. After 28 minutes our cooked breakfasts turned up, they looked delicious. I had 3 mouthfuls before having to leave!!! It was very tasty, and would have been very good if I had the time to eat some of it!!
All in all, for the money this place was terrible, the staff were either rude or unhelpful, depending upon there fancy, and you have about a 50% chance your room key will work!!
The only reason to stay would be to say you have stayed at the Sanderson, but if you state that to anyone who may have also stayed there, expect nothing but sympathy!!!
- Official Description (provided by the hotel):
- A lavish "Urban Spa" in the heart of London’s West End, Sanderson offers a retreat from the bustle of the city into a world of fantasy and wellbeing. The landmarked 50s building has been transformed into a surreal Cocteau-like dream world, epitomizing a “new luxury” that is smart, pared down, and tempered with a healthy dose of wit and irony. Sanderson’s indoor/outdoor lobby is a layered and sophisticated environment that is totally original. ... more less
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- Also Known As:
- London Sanderson Hotel