As trendy as the rooms are, they are tiny with hardly any storage space and no bath. The toilet is separated from the rest of the room by a glass wall which suddenly pushes your relationship to the next level of intimacy regardless of your intentions. In addition to this the room had a potent musty odour.
For the one night we stayed, we were kept awake till 3.30am by noisy neighbours. It took the front desk over an hour to quieten them down. We were then woken early by the strong smell of cigarette smoke coming from an adjacent room.
The service at breakfast was slow and dismissive.
On checking out we weren't asked the standard question: Was everything ok with your stay? We had to prompt the member of staff and tell her our grievences. On complaining about the smell, we were told we were on a smoking floor - although we were never given the option when checking in. They didn't apologize for their massive oversight and the apologies made for the early morning noise, the slow response to the complaint and the poor breakfast service was half hearted. In addition to this, nothing was offered by way of compensation.
We were told that someone from management would be in touch the next day to discuss the issue further and and if we ever decided to stay with them again, they would try to do something for us.
This was appalling customer service from this so-called "5star" hotel. Our day out in London was ruined by the terrible night's sleep. We left with our clothes and luggage smelling of cigarettes and we were given no real apology or compensation. 3 weeks on, we have still not heard from the management of the Sanderson. And there is no way we would ever consider staying there again.
- Official Description (provided by the hotel):
- A lavish "Urban Spa" in the heart of London’s West End, Sanderson offers a retreat from the bustle of the city into a world of fantasy and wellbeing. The landmarked 50s building has been transformed into a surreal Cocteau-like dream world, epitomizing a “new luxury” that is smart, pared down, and tempered with a healthy dose of wit and irony. Sanderson’s indoor/outdoor lobby is a layered and sophisticated environment that is totally original. ... more less
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- Also Known As:
- London Sanderson Hotel