Recently stayed in Palmers Lodge Hillspring! Never again! With study abroad students, I have stayed in the Swiss Cottage location with minimal problems. Hillspring is a different story. Arrived with fifteen students after paying up front . After the incredibly rude woman checked us in, we paid for towels. We asked for the towels and were told,
We won't have any until Monday!
This was Saturday. When I asked how they were going to solve the problem, the very rude woman told me
It's a hostel.
I purchased laundry detergent and brought it back to Palmers Lodge. Handed it to the rude person and she said
I don't do laundry!
So I washed other people's dirty towels late Saturday night so my students could have a towel.
Breakfast is abysmal, and wifi is spotty at best!
I sent an email requesting a conference with the manager.
I had to send the email because the extremely rude woman at the desk would not give me her name or contact the manager that night.
At this point , I still have not been contacted!
Save yourself some headaches and some money!
Don't use Palmers Lodge Hillspring.
- Official Description (provided by the hotel):
- A stay in affordable accommodation doesn't have to mean a sacrifice in quality. At boutique backpackers Palmers Lodge Hillspring you will find many of the creature comforts you have in your own home, and many you wouldn't. Spacious living areas, quality furnishings, fully licensed bar and restaurant are just some of the reasons for choosing to stay at Palmers Lodge Hillspring on your next London visit. ... more less
- Reservation Options:
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- Also Known As:
- Hillspring Hotel London