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“Spacious and confortable guest rooms & lively lobby bar”

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Pestana Chelsea Bridge Hotel & Spa London
Ranked #145 of 1,067 Hotels in London
Certificate of Excellence
Lisbon, Portugal
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Spacious and confortable guest rooms & lively lobby bar”
Reviewed 26 May 2012

I was positively suprised by this Hotel in London.
It is situaded in a brand new quarter right next to the Chelsea bridge and in front of a lovely garden (nice if you enjoy jogging).
Comparing with my previous hotel experiences in London this hotel provides very spacious, modern and confortable guest rooms.
Nice corporate breakfast and excelent food choice at the lobby bar (had some very good "tapas" and a rasto "non fast food" hamburguer).
The way all 4 Star hotels should be - good infrastructure, friendly staff and not pretencious.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CatT_22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana_Chelsea, General Manager at Pestana Chelsea Bridge Hotel & Spa London, responded to this review, 28 May 2012
Dear Jos_T22 ,

Thank you for your positive feedback and support. The Pestana Chelsea Bridge Hotel does have a unique location on the south side of the Chelsea bridge, which I think is often underestimated as far as accessibility to all the major City attractions is concerned. The size and comfort of our rooms is an important feature, along with consistent standards across all our service areas. We are pleased to have created a positive impression and look forward to welcoming you back in the future.
Arturo Esposito, General Manager.
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  • Sleep Quality
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  • Value
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London, United Kingdom
1 review
Reviewed 25 May 2012

Perfect welcome, perfect room & amenities. Very relaxing all round.
Food in bar area excellent . Everywhere spotlessly clean. I can not recommend this hotel highly enough. Every member of staff I met with had excellent people skills.Helpful and so polite.
The hotel is also in a perfect location by the river and opposite a lovely park.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana_Chelsea, General Manager at Pestana Chelsea Bridge Hotel & Spa London, responded to this review, 28 May 2012
Dear Barbara W,

Thank you for your positive review and taking the time to share it. Meeting the needs of our guests across all our service and facilities is of key importance and I am delighted that we succeeded. Our location is often quite a surprise to guests, who realise, once arriving here, that access to all the major City attractions as well as the immediate neighbourhood, is very convenient and guest friendly. We look forward to welcoming you back again in the future.
Arturo Esposito, General Manager.
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Bath, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 May 2012

What a great pleasure it was to come to a London hotel which actually delivers. Friendly staff, a good sized room, good views (over Battersea Park), clean, comfortable, good breakfast. There really was nothing not to like. Didn't try the spa, but I will next time.

Location is nominally South of the river, but with pretty good access to the West End. Victoria Station is a 15 minute walk, Battersea Park (overground) is around 10 minutes.

Room Tip: Choice of views - either over Battersea Park (green and pleasant) or over the old Power Station (int...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana_Chelsea, General Manager at Pestana Chelsea Bridge Hotel & Spa London, responded to this review, 28 May 2012
Dear Uvdalman,

Thank you for staying at the Pestana Chelsea Bridge Hotel and we appreciate your positive feedback. Our location is often a surprise to guests who usually have not previously stayed in this area which is still considered to be a new development and emerging node within the City. We look forward to welcoming you back in the future.
Arturo Esposito, General Manager.
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Birmingham, United Kingdom
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 May 2012

Stayed here for two nights, having been too london before and not had a good experience in london. This was a very pleseant stay, hotel was clean, massive room with a sofa and lcd tv. Location isn't great as there's no near underground station. Bus number 44 takes you to victoria underground for £2.30 single fare. No shops nearby but would stay here again as it was a very good and modern hotel.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank m_shazad84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 May 2012

We recently stayed at the Pestana for 5 nights. We loved the sauna, steam room, and pool. Went down bright and early-ish every morning to take advantage of it. A little confusing at first (use the robes you have in your room to go down there, we foolishly put on clothes over our suits), but after we knew we had to drop off our room key each time (or give our room number) to get a towel and begin using the facilities everything went fine. Probably because we were down in the morning it was never packed. Which is good because, yes, it is small. I wouldn't trust the sauna with more then five people in it..and that's pushing it. We did wish they were open a little later so when we got back from sight seeing we could relax a bit, we normally got back to our room around 9 right when they were closing.

Beds were comfy, never heard any of the other people staying in the hotel (a first I think) and yes we could hear the trains a little bit. But we were 6 floors up and live near the el here in Chicago so it was nothing that we couldn't handle. Housekeeping slacked a little in the middle of the stay, they took away washclothes (I would've been okay using my washcloth more then once) and didn't replace them. There were wrappers still lying around the "bar" area..little things like that which aren't huge but are worth mentioning.

Quite a few buses run from just up the street to more then one underground station but it's not that bad of walk on a nice day anyway. And there is a bike rental station just the other side of the river as well.

Now for the dig. Wireless. We got free wireless in Timothy Walker pubs (and other places) all over the city but back at our hotel room we camped out downstairs to get information. They did offer us an upgrade, with wireless included and I think possibly breakfast for a "mere" 50 pounds more a night. We were already stretching our budget as is and couldn't afford that. They were nice enough about handing out the little slip of paper with the internet access code on it (yes you have to get a new one each time) and a few times we used the business center because our laptop wasn't charged (the joy of needing the key to have the electricity on in the room, I figured out at the end the clock outlet stayed on all the time) and it was never busy. Except once when a guy was looking up female companionship for the night...in the business center...right by the main hallway...while we were on one computer and someone was waiting for the other. Classy!

Also the hotel staff should know how to get to places in London, places like the museums. We wanted to go to the Victoria & Albert Museum. The girl behind the counter didn't know where it was, but after we told her the address she pulled out a map and circled on the underground map what station to get off at. Thank goodness my boyfriend had been there a long time ago and started to remember what station it was near. She would've had us at a station 2 miles away from it rather then the one a 2 minute walk away.

I was excited to try out the bathtub (since the spa closed early at night) but it was one of the most uncomfortable baths I've ever been in. Perhaps I'm not the right height? It slanted way too much and most of my body was out of the water (or so it felt).

Because I booked through someone else when we checked in they didn't authorize my credit card for incidentals, a fact I didn't realize until I tried making a phone call. I had to go downstairs to have it authorized then back up to my room to try again. After a few failed attempts, calls to the front desk, and swearing someone finally said I would have to dial an extra 0 at the begining to get to an outside line. Why have a make a call option on the phone if I'm not being given an outside line at that point?

Other then those hiccups I would surely stay there again.

**FUN FACT** There's a small grocery store open until 11pm just a few steps away from the hotel. Save yourself some money and stock up your little mini fridge with food.

  • Stayed May 2012, travelled as a couple
    • Location
    • Rooms
Helpful?
Thank stealingsouls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Chelsea Bridge Hotel & Spa London

Property: Pestana Chelsea Bridge Hotel & Spa London
Address: 354 Queenstown Road | Battersea, London SW11 8AE, England
Region: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#87 Business Hotel in London
#93 Romantic Hotel in London
#121 Luxury Hotel in London
#162 Family Hotel in London
Price range (per night): $276 - $559
Hotel Class:4 star — Pestana Chelsea Bridge Hotel & Spa London 4*
Number of rooms: 216
Official Description (provided by the hotel):
Pestana Chelsea Bridge Hotel and Spa is a 4 star hotel in Chelsea, London, servicing both the business and leisure traveler. The hotel is ideally located in the prestigious development of Chelsea Bridge Wharf, one of the most affluent and fashionable new developments in Chelsea. Alongside the banks of the Thames River and close to one of London’s original public parks, the Battersea Park, with spectacular gardens and lakes ideal for outdoor relaxation and entertainment. Its location makes it one of the best hotels in London offering guests the convenience of the City Center atmosphere, combined with a tranquil and scenic setting. The hotel in Chelsea Bridge offers 216 spacious and modern air-conditioned rooms above average in size for luxury hotel rooms in London. Guest comforts include an LCD TV and iPod docking station, private bathrooms with separate bath and shower facilities and tea/coffee making service. An expertly designer Spa offers the very best in spa and beauty therapy including an indoor heated pool, sauna and steam room with a relaxation area. ... more   less 
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Pestana Chelsea Bridge Hotel And Spa London

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