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All reviewsafternoon teabeauty and the beastold brompton roadqueens gatebeautiful hotelthe natural history museumvictoria and albert museumturn down servicenespresso machinesuperior roomlounge areatube stationthe location is perfectrooms are smallfew minutes walkconciergeharrods
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Reviewed 11 February 2017

I’m writing this review well after our second stay at the hotel but that should in no way imply anything negative because The Kensington is quickly becoming the only hotel we stay at in London.

Our first stay at the Kensington was for 8 nights in September, 2011. This time around we stayed four nights in April, 2016 and had another fantastic visit.

The lobby is really nice and a great place to hang around and relax. Front desk personnel and doormen are always pleasant, helpful and make you feel a little more at home. I don’t know what candles they burn in the lobby but they are amazing.

Room was clean and well appointed. Always love the wrapped chocolate that appears when I return to the hotel each night. Bed this time around was not as comfortable but it was fine. Bathrooms are great on each visit - clean with good water pressure.

Used the hotel gym and it was bigger than most that you would find throughout the US. Had everything you need for a good cardio or weight training workout.

Location is great - within walking distance to the South Kensington station which can get you all over London. If you are wanting to stretch your legs you can honestly get to parks, shopping and many other attractions if you are willing to get on some comfortable shoes and head out.

Embarrassed to say we’ve never taken advantage of the great bar on either of our visits but we will certainly do so the next time around.

Plenty of great little places to get a pastry, lunch, or dinner in the area but I highly recommend Rocca for Italian food as it is right around the corner.

Can’t wait to get back and call The Kensington our temporary home during our next visit.

  • Stayed: April 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this reviewResponded 12 February 2017

Dear Mr L,

First of all I would like to thank you very much for taking the time to write such a delightful review. We all are very impressed!

It is wonderful to hear you enjoyed both of your stays; we appreciate your nice highlights on our lounge area, our rooms, our housekeeping touches, our fitness centre, our location, and of course, our superb staff.

We definitely look forward to being your temporary home next time you visit London.

Kind regards,

Cristina Garcia Tejedor
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2017

Stayed two nights as we were in London for my birthday. As it was a special occasion we had been allocated a lovely room, spacious, good view and on the day itself I was presented with a complimentary cake with Happy Birthday written in chocolate on the plate. I also received a note welcoming me to the hotel. These were nice touches. Not intrusive but made a special occasion even more so. I have stayed here previously and find it to be a good location and a comfortable stay.

  • Stayed: February 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank piglet2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this reviewResponded 12 February 2017

Dear Guest,

First of all, thank you very much for your nice review; it was very kind from you.

I would also like to thank you for choosing The Kensington once again, and specifically for choosing us to celebrate such a special occasion.

We look forward to seeing you again soon.

Yours faithfully,

Cristina Garcia Tejedor
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2017

This was a lovely hotel, who gave you a great welcome from the start. The staff were friendly and helpful and nothing was too much trouble. It was spotlessly clean, the lounges had lovely warming welcoming fires going all day. Food was good and was served hot.
Six of us went and everyone agreed we would definitely stop here again.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank barry022017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this reviewResponded 8 February 2017

Dear Guest,

Thank you very much for your delightful review. We truly appreciate your kind comments about our fantastic stuff, hotel décor and ambiance, and our food.

It will definitely be a pleasure for us to host you all on your next visit.

Yours faithfully,

Cristina Garcia Tejedor
Guest Relations Manager

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Reviewed 6 February 2017

My husband and I stayed at The Kensington on a recent trip to London, and it was divine. The Kensington itself is very beautiful and sophisticated. The rooms are small, which is not surprising for London hotels, but our room was very clean and quiet. We had drinks in the hotel bar, which was dark and cozy. Staff are helpful but remain out of the way. The location is excellent, every morning we would go for a walk or run in Hyde Park, and there are several tube stations that are quite close. The hotel is not inexpensive, but it was a decent value for what you get for your money.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Bethany K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this reviewResponded 8 February 2017

Dear Mrs K,

First of all I would like to thank you very much for taking the time to share your experience at The Kensington.

It is an absolute pleasure to read you both enjoyed your stay with us; we would also like to thank you for such a positive review, highlighting our location, bar area, overall decoration and our superb staff.

I look forward to hosting you again soon.

Kind regards,

Cristina Garcia Tejedor
Guest Relations Manager

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Reviewed 5 February 2017 via mobile

Our stay at The Kensington was excellent. The hotel is in an excellent location, easily accessible via public transit to all of london. Plenty of restaurants and bars nearby -- and walking distance from Hyde Park. The staff was superb (especially Carolina, who was incredibly helpful during all meals in the restaurant!).

Highly recommend for all interested in a pleasant day, weekend, or week in London.

Stayed: February 2017, travelled as a couple
Thank Joey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this reviewResponded 12 February 2017

Dear Mr R,

I would like to thank you for taking the time to review our hotel, it is very important for us to know your opinion.

All our staff were delighted to hear your kind words about our service; we all feel very satisfied you enjoyed your stay and the hotel's location.

We hope to see you again very soon.

Kind regards,

Cristina Garcia Tejedor
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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