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All reviews afternoon tea beauty and the beast old brompton road queens gate beautiful hotel the natural history museum victoria and albert museum turn down service nespresso machine superior room lounge area tube station the location is perfect rooms are small few minutes walk concierge harrods
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Reviewed 6 February 2017

My husband and I stayed at The Kensington on a recent trip to London, and it was divine. The Kensington itself is very beautiful and sophisticated. The rooms are small, which is not surprising for London hotels, but our room was very clean and quiet. We had drinks in the hotel bar, which was dark and cozy. Staff are helpful but remain out of the way. The location is excellent, every morning we would go for a walk or run in Hyde Park, and there are several tube stations that are quite close. The hotel is not inexpensive, but it was a decent value for what you get for your money.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Bethany K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this reviewResponded 8 February 2017

Dear Mrs K,

First of all I would like to thank you very much for taking the time to share your experience at The Kensington.

It is an absolute pleasure to read you both enjoyed your stay with us; we would also like to thank you for such a positive review, highlighting our location, bar area, overall decoration and our superb staff.

I look forward to hosting you again soon.

Kind regards,

Cristina Garcia Tejedor
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2017 via mobile

Our stay at The Kensington was excellent. The hotel is in an excellent location, easily accessible via public transit to all of london. Plenty of restaurants and bars nearby -- and walking distance from Hyde Park. The staff was superb (especially Carolina, who was incredibly helpful during all meals in the restaurant!).

Highly recommend for all interested in a pleasant day, weekend, or week in London.

Stayed: February 2017, travelled as a couple
Thank Joey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this reviewResponded 12 February 2017

Dear Mr R,

I would like to thank you for taking the time to review our hotel, it is very important for us to know your opinion.

All our staff were delighted to hear your kind words about our service; we all feel very satisfied you enjoyed your stay and the hotel's location.

We hope to see you again very soon.

Kind regards,

Cristina Garcia Tejedor
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2017

The hotel is very nice and 2 minutes walking to metro station. About 15 minutes walking to Horrods and Hyde Park. The hotel location is very central. Quite a few restaurants are near the hotel, which provide you comprehensive dinner-out choices.

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lf882017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this reviewResponded 5 February 2017

Dear Guest,

Thank you very much for your nice comment; we appreciate your nice highlights about our location, and the Kensington neighbourhood.

We are very satisfied that you enjoyed your stay and hope to see you again soon.

Yours faithfully,

Cristina Garcia Tejedor
Guest Relations Manager

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Reviewed 4 February 2017

The location of the Hotel was ideal close to two tube stations and the exterior of the building is so elegant. We were greeted from the taxi by friendly helpful staff and that continued throughout our stay with every member of staff we engaged with. The receptionist was so pleasant and made you feel welcome from the start. When we passed any staff member be it in the corridors or lifts they would always be so professional and friendly. It was very refreshing. As for the Hotel itself well the downstairs areas are delightful with fires glowing and a kind of grandeur yet maintaining a warm homely feeling. Great for a relaxing drink and a fruit drink menu was an option also. The bar with its chandeliers had a lovely ambience and we had lunch an evening meal and breakfast all of which were very enjoyable and very professionally managed.
The room was on the small side but very clean and the bed very comfortable but as the downstairs is so inviting there is no need to spend too much time in the room here. We had a Nespresso coffee machine in the room and the room was attended to before we returned for the night with fresh supply of milk and biscuits, chocolates and fresh towels.
We would definitely love to stay here again we felt cared for and relaxed when we left. Thank you to the lovely people that make this Hotel home from home.

Room Tip: On the second floor it was very quiet, there were a few stairs to manage as the corridor dropped to our room.
  • Stayed: January 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Thanks800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this reviewResponded 5 February 2017

Dear Guest,

First and foremost we would like to thank you for your outstanding review, we truly appreciate the time you took to share your experience in such detail.

It is wonderful to hear our staff made you feel so welcome upon arrival and throughout your stay. We would also like to thank you for your nice highlights on our decoration, bar ambiance, room facilities and food and beverage selection.

We all felt very accomplished we made you feel like home, and definitely look forward to your next visit.

Yours faithfully,

Cristina Garcia Tejedor
Guest Relations Manager

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Reviewed 3 February 2017 via mobile

Good start for a relaxed weekend in London, everything decorated for christmas to get the right vibe! The breakfast is superb a lot to choice from! And even the lunch and high tea are amazing good in front of the fireplace and christmas tree. The tube is 5 minutes walk and the kensington area is very clean and safe to walk in the evenings!

Stayed: December 2016, travelled as a couple
Thank Radsmaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristinaGTejedor, Guest Relations Manager at The Kensington, responded to this reviewResponded 5 February 2017

Dear Mr Radsmaan,

Thank you very much for your kind review, and for remembering to write it after these few weeks.

Your comments about our breakfast, lunch and afternoon tea were very well appreciated by 'The Town House' and Kitchen teams; we all are delighted to hear you enjoyed your overall stay.

I look forward seeing you again soon.

Kind regards,

Yours faithfully,

Cristina Garcia Tejedor
Guest Relations Manager

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