All in all, not really bad, but not great either. Probably it was the lack of an available (face to face) hostess, who only dealt with visitors by phone that made it uncomfortable. Pamela explained that this was truly a self-service flat so we couldn't expect anyone to meet us or show us the ropes. In fact, it took us some time to even figure out that each individual outlet had to be turned on locally.
The location was just okay. Close enough to walk to the Thames if you are younger than us. We took Uber several times. The apartment was big enough for the three of us, and had comfortable beds. As others have mentioned, it was not clean. Pots and microwave were very dirty. Lamps lacked bulbs. Cigarette butts were left in an ash tray on the deck...disgusting. The hot water was so hot we were afraid of scalding, a fact we informed Pamela of several times, but nothing was done. It was described as a quiet, up and coming residential street. The busy construction supply station directly across the small street proved that assertion false. It was noisy all day from 7 am to 7 pm, especially when the huge dumpsters were being taken away which happened several times a week. The park directly across another street was pretty, but not quiet with hoards of children not just playing, but screaming. Not restful at all. The apartment has possibilities but needs improved management.