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“Very nice, but with a couple of drawbacks” 3 of 5 bubbles
Review of Hotel Indigo London-Paddington

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Hotel Indigo London-Paddington
Ranked #167 of 1,087 Hotels in London
Certificate of Excellence
Portland, Oregon
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Very nice, but with a couple of drawbacks”
3 of 5 bubbles Reviewed 7 March 2012

The Hotel was nice, and we thought the rate was very good for central London. Our room was small (which you expect for a London hotel), but all the fittings and fixtures were new and well thought-out. We found the queen-sized bed to be more than adequate for the two of us, plus there was a small desk, though not a great deal of other room.

The drawbacks were, potentially, transient, but worth mentioning. First, and most inconveniently, the lift (elevator) was not operating while we were there (two days). This meant a three-floor trudge up to our room each time we came in. Fortunately, the hotel staff was very solicitous, and laboriously carried our (heavy) luggage up and down for us, but this was really not ideal.

The other problem was outside their control, but the Paddington station is currently under construction, and on one of my visits I had to walk all the way to the far end of the station (with my luggage) to get the Tube to St. Pancras. This was a long, hot, and unpleasant trudge, and really eliminated the anticipated location advantage of the hotel.

All that said, we found the hotel staff polite and the price was right, and we may try the hotel again on our next trip to London.

Room Tip: If the lifts are operating, you'll want an upper floor.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gnetwerker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 15 March 2012
Dear Guest,
Thank you for your recent review on Hotel Indigo Paddington and that you enjoyed your visit. Please accept our apologies regarding the lift being temporally out of service due to an unexpected maintenance issue. I was pleased to read our staff were fully helpful thought out the period assisting where ever possible.
We do look forward to welcoming you back again in the near future on your next London trip.
Kind regards
Denise Skelton- General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,782 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (325)
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English first
Rome, Italy
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 5 March 2012

Indigo Hotel is well located, has very friendly multi national staff and nice decor. That's all for 700 euros I paid for three nights. Our room was on the upper floor. It was the smallest room I've ever seen even for european standards.The bed was quite comfortable but too small for two people. My husband could touch the window while lying on bed. But the worst thing was a continual dropping against the window on a rainy day. The sound was so hard I couldn't sleep. The bathroom was small and there were problems to get hot water. I guess the Indigo hotel is not a good value for money. You can find more spacious rooms with comfortable beds in the centre of London

  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Lostie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 15 March 2012
Dear Guest,
Thank you for your recent review on Hotel Indigo Paddington and that you found our decor and staff nice. Please accept our apology that you were disturbed by the heavy rain hitting the windows during the evening. We do look forward to welcoming you back again and I can recommend you try one of our executive king bedrooms which I know you will find more spacious.
Kind regards
Denise Skelton- General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Skye, United Kingdom
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

This was our second stay and if anything was even better than the first. Many reviewers have commented on the front desk staff and I echo all the positive comments about them - really friendly, helpful and knowledgeable - they even remembered my partner's Christian name when I arrived seperately three hours after she had checked in! It was so nice to be a name rather than just a room number!
The chap apologised that the lift was out of order, offered help with bags etc (we were on the first floor and only had an overnight bag so it wasn't a problem to use the stairs) and then provided us with a voucher for free breakfasts for each of us. What a superb way of dealing with the situation!
The rooms are simply beautiful, ultra modern and superbly furnished, yes they are on the small side but they have everything you could need with a comfortable sofa to watch the huge tv. As for the bathroom, just superb with a wonderful power shower with plenty of "power"!
Good bar food in the lively bistro in the evening and the breakfast was top quality - freshly squeezed juice rather than the bland cardboard concentrate on offer in so many places. Friendly, attentive staff - one of the bar staff was clearing tables as we left in the evening but took time to smile, thank us and bid us goodnight. That sadly happens so rarely.
One tiny niggle - the bathroom was cold (the towel rail is too small to heat the room and the towels) and the fan didn't shut off so we couldn't leave the door open to let warmth from the bedroom warm it overnight. But that's a bit nit-picking, overall this place is brilliant.

Room Tip: Ask for one away from the road if you are a light sleeper - I did and they took notice!
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  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rupert_allison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 15 March 2012
Dear Guest,
What more could be ask for than being classed as Top Class. It is comments like these that make all our staffs hard work worthwhile.
Please accept a huge thank you from me and all my staff and we so look forward to seeing you again soon.
Kind regards
Denise Skelton- General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 February 2012

I booked this for location and because reviews were good. I was not disappointed. Paddington Station is a block and a half away. My business took me to Wales and getting the train was a snap. For advice, Francesca at the front desk was especially helpful and delightful in making recommendations and suggestions to a first time visitor. The restaurant was a good place for breakfast and getting the day started. Room was cozy but stylish and very comfortable. As others have said, access to the Heathrow Express was perfect.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 15 March 2012
Dear Guest,
And we hope your third stay will be even better than both your other stays. We are proud to hear, things only get better and you still find our hotel and location perfect for your trips to London.
I was also pleased to read you enjoyed our food and breakfast.
Please do not hesitate contacting me to arrange your hopefully third visit soon.
Kind regards
Denise Skelton- General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland/Rio
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 26 February 2012

Stayed two Friday/Saturday night. Booked the hotel at last minute but got an excellent rate by using a corporate loyalty card.
The hotel is 5 minutes walk from Paddington Underground/BR and is located on a smallish street off the main thoroughfare. 10 minutes walk from Hyde Park, surrounding area is multi-cultural, safe and with a decent (albeit not particularly trendy) buzz. 30 minutes walk will see you to the centre of Notting Hill if you fancy a differnt vibe.We stayed on the first floor at the rear of the hotel. All of the rooms at the rear of the first floor have a small terrace but as the courtyard is surrounded by other buildings these spaces are rather gloomy. Be aware that the rooms nearest the stairwell are next to the '24 hr cocktail terrace' which lead to a noise problem at 4am.
Has decent-sized gym if you fancy a bit of exercise.
Other contributers have commented on road noise on rooms fronting the street but unless you are a very light sleeper I can't see this becoming an issue.
The area around the hotel has a mixture of bars/restaurants with two pubs and Italian, Greek and Steakhouse restaurants on the same block.
Don't bother with the cooked breakfast - I sent mine back twice because the sausage was raw in the middle. Nearby cafes do a range of breakfasts/snacks and a full English for 1/2 the price.
Couldn't fault front desk staff . Friendly and engaging, they dealt with an wifi issue quickly and efficiently while a request for an ironing board had an almost immediate response.
Had a drink in the pleasant hotel bar. Surprised that despite having a cocktail menu I had to show the barman how to make a Bloody Mary! Also found it hard to find a pub in the area that could actually serve the real ales they sold properly.
Room itself was compact/ bijou/ small/ cosy (take your pick!) but perfectly adequate for 2 nts with a king bed. Great shower/bathroom space. Bed linen and furnishings immaculate.

Room Tip: Tell the desk staff what you'd like!
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Chumbeiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 15 March 2012
Dear Guest,
Thank you for your recent review on Hotel Indigo Paddington and you found everything to your liking.
But please accept my apology for the breakfast not being cooked exactly as you requested. Paddington is a great area to stay in for both business and leisure travellers alike.
We do look forward to seeing you again soon.
Kind regards
Denise Skelton- General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo London-Paddington

Property: Hotel Indigo London-Paddington
Address: 16 London Street | Paddington, London W2 1HL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#70 Romantic Hotel in London
#82 Family Hotel in London
#102 Business Hotel in London
#132 Luxury Hotel in London
Price range (per night): $251 - $428
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Number of rooms: 64
Official Description (provided by the hotel):
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 
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Also Known As:
Hotel Indigo London Paddington

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