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Reviewed 28 February 2016 via mobile

I would have rated this hotel higher, because the rooms were very nice and large. However, being an apartment with kitchen, the room clearly hadn't been aired out as the smell of cooking was quite prominent. Not the type of smell you want to be sleeping in all night. Other than that the hotel was nice. The warm options at breakfast could have been slightly warmer though.

Stayed: February 2016, travelled as a couple
Thank ohlalaland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichmondLiverpool, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 2 March 2016

Thank you for your recent review.

Please accept my apologies for not airing the room prior to your arrival, during these cold months we leave the windows open during cleaning however close to ensure the room is not too cold on your arrival. I will look into the temperature of breakfast and see if there is anything we can do to ensure the breakfast is warmer.

Kind Regards

Joe Little

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Reviewed 28 February 2016 via mobile

Lovely hotel. Friendly and helpful staff, large room with twin beds as requested.
WiFi coverage poor throughout hotel. Told Reception who said it would be checked out but still no change. Fortunately there for leisure so WiFi not essential.
Apart from bar/restaurant area, no area to sit at leisure.
Overall however would highly recommend it.

Stayed: February 2016, travelled with friends
2  Thank C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichmondLiverpool, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 2 March 2016

Thank you for your recent review.

I am pleased you enjoyed your stay and would recommend, I will be sure to look into the wifi issues as it is generally very good throughoout the hotel.

Hope to see you again soon.

Regards


Joe Little

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Reviewed 26 February 2016

Enjoyed our stay. Had some issues with noise in the room next door, the lady on reception was very understanding and moved us to a quieter part of the hotel where we had a peaceful and comfortable nights sleep. Good breakfast, ideal location for the attractions of Liverpool.

  • Stayed: February 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank jan3105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichmondLiverpool, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 2 March 2016

Thank you for your recent review.

Great to see we responded quickly to the issues of noise from next foor and nice to see you enjoyed breakfast at the hotel.

Hope to welcome you back soon.

Regards

Joe Little

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Reviewed 25 February 2016 via mobile

Friendly staff amazing pornstar martinis ☺ clean room and breakfast was all we could of asked for for the sausages. Was what we wanted and worth the money. Just a short walk to the centre, parking was just around the corner. Could of asked for more

Stayed: February 2016, travelled as a couple
1  Thank Terrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichmondLiverpool, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 26 February 2016

Thank you for your review.

Great to see you had an enjoyable stay, hope to see you again soon.

Regards


Joe Little

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Reviewed 23 February 2016

We stayed for one night. Our room had the highest ceiling ever. Felt very roomy. The bathroom looked brand new, very clean and modern. There were some patches of damp in the room, that's why I've only given four stars.

The hotel is a short walk into the city centre with a few bars nearby.

Breakfast was ok, nothing extra special but adequate.

We had a good night's sleep, it was clean and convenient for Liverpool. We would happily stay again

  • Stayed: December 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank SusanAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichmondLiverpool, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 26 February 2016

Lovely to read you had a good stay.

I hope we can welcome you again soon.

Regards


Joe Little

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