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Travelodge Liverpool Central Exchange Street Hotel
Ranked #37 of 99 Hotels in Liverpool
Certificate of Excellence
Reviewed 11 August 2017

My first visit to a Travelodge Hotel and found it to be very basic but comfortable.
We were greeted at Reception by very happy and friendly staff. However, on arrival at our room, I noticed a smell of body odour and there were used wet towels in the bathroom, used by a previous visitor! This was reported to Reception and whilst we were out, towels were replaced. We didn’t return till late that night and put my head on the pillow to smell body odour again, so I took them off!
The shower was brilliant but the soap dispenser was empty, luckily I had soap of my own just outside!
The breakfast, which was excellently cooked, is self-service and a big variety of food to suit everyone.
If you want a taxi, ask at Reception, they are there in less than 5 minutes and are much cheaper than the black cab we had from the station.
My marks will be for the wonderful, helpful staff as I had not visited Liverpool before.

Room Tip: Very quiet except the Saturday for Pride!
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  • Stayed: July 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank di44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Poppy from The Social Media Team at Travelodge Liverpool Central Exchange Street Hotel, responded to this reviewResponded 12 August 2017

Thank you for submitting your review of our Liverpool Central Exchange Street Travelodge.

We're so sorry to hear about your recent experience and would like to hear more about your stay. May we kindly request you contact us with your review via our website so our customer service team can investigate your visit with the hotel.

Thank you again for posting your comments and we hope to hear from you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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56 - 60 of 842 reviews

Reviewed 11 August 2017 via mobile

Oh my god never ever again currently sat in our room listening to people talking from there doors to each other and have been since 7 this morning it is now nearly 9 , this is the worst hotel we have ever stayed in people are so inconsiderate , we are on the 2nd floor and the noise is just too much never ever again !!!!!!!

Stayed: August 2017
Thank ckbl41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Poppy from The Social Media Team at Travelodge Liverpool Central Exchange Street Hotel, responded to this reviewResponded 12 August 2017

Thank you for submitting your review of our Liverpool Central Exchange Street Travelodge.

We're so sorry to hear about your recent experience and would like to hear more about your stay. May we kindly request you contact us with your review via our website so our customer service team can investigate your visit with the hotel.

Thank you again for posting your comments and we hope to hear from you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

We've never had a bad experience in a Travelodge and this one nestled in the city centre was great with friendly staff, nice clean room and being on the third floor was nice and quiet at night. Booked on line at short notice and got a very good deal well under £50. There is also a good little private car park in the next street half the price of the NCP opposite. I've no doubt we'll be back sometime in the not too distant future, we had a great stay here

Room Tip: Was nice and quiet on the third floor
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

Group of 9 of us stayed here. Ages ranged from 17 to 85. The staff are fantastic. Funny helpful and a credit to the company. Great central hotel wthin walking distance of everything. Quiet at night and no traffic noise. Overnight parking is free from 6pm to 9am on the street to the side. Lovely breakfast. Plenty of choice and very tasty. Highly recommend.

Stayed: August 2017, travelled with friends
Thank lbolton646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

We had a feeling that this hotel was waiting for pay day as everything was running out! We stayed for 3 nights, there was no fruit available at breakfast until the final morning, they had no veggie sausage and ran out of mushrooms during our stay too. We had no hair and bodywash for the duration of the stay (housekeeping lady was lovely and said if she could find some on another floor she'd replenish for us - it didn't arrive so assume no stock in whole hotel!) and there were no plastic cups for water in either the room or in reception next to the swanky water dispenser. It was only on the final morning that Liverpool maps appeared on the front desk - would've been handy 3 days earlier! There is no tourist information displayed in the hotel. The staff it has to be said were really friendly and helpful (was really lovely to see one particular member playing with child guests) but seemed thin on the ground as they have to cover so many bases (The review rating would have been poor but staff pulled it up a notch). We had a few problems during our stay with rooms such as a stuck light switch that we couldn't turn off for 2 days (and nights! grr) but didn't get to report as couldn't find staff, we had to wait a few mornings for a while to get car park discount passes so perhaps grab a couple as you book in. We've stayed in lots of Travelodges - this wasn't our favourite! On the upside we were able to open the window in our room which for us is a big plus and it had secondary glazing with a deep window sill which proved to be a handy cold store for drinks. The car park isn't too far away if you take the short cut through some bits of car park and waste land.

Stayed: July 2017
Thank merry707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Nicolas from the Social Media team at Travelodge Liverpool Central Exchange Street Hotel, responded to this reviewResponded 10 August 2017

We appreciate the time you have taken to review our Liverpool Central Exchange Street Travelodge and we thank you for sharing your helpful experience with us.

We encourage all our staff to work hard towards providing the best experience possible for each guest, so we are delighted to hear that our team members were able to make your stay more enjoyable.

We aim to provide a great stay to our guests and we will continue to do so by making the most of customer feedback. Thank you for your kind comments, we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Travelodge Liverpool Central Exchange Street Hotel

Address: 38 Exchange Street East, Liverpool L2 3PS, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Wheelchair access
Hotel Style:
Ranked #37 of 99 Hotels in Liverpool
Price Range: $69 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Travelodge Liverpool Central Exchange Street Hotel 2*
Number of rooms: 125
Reservation Options:
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