From walking in the service from the management was appalling. To be told it wasn’t policy to have a certain meal from kids menu as an adult with dietary needs and a terminal illness is shocking. Service was slow in terms of food coming out and drinks being brought to the table. Food however was okay and coming from someone who loves Frankie and Benny’s okay standard food is not okay. However our table was then taken over by a lovely waitress called Karen who was apologetic and a genuine person who cared about her customers and the service. If the review was based on her service it would be 5* however over the experience was shocking.
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