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BridgeStreet at Liverpool ONE
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Reviews (541)
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Reviewed 21 March 2018 via mobile

Stayed here for 3 nights for work & was more than pleased with Apartment. Clean, Spacious & comfortable living area, coupled with excellent cooking facilities. Stayed in room 502, & despite being in the heart of the Liverpool One shopping centre, I couldn’t hear any street noise. Only criticism was that pillows were slightly uncomfortable. Other than that, I couldn’t fault it.

It’s about a 10 -15 minute walk from Lime Street Station, a stones throw away from John Lewis.

Will definitely book again.

Stayed: March 2018, travelled on business
Thank zoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary L, General Manager at BridgeStreet at Liverpool ONE, responded to this reviewResponded 21 March 2018

Thank you Zoso,

Your review will be a real help to those wishing to stay somewhere in Liverpool but unsure as to whether an apartment or a hotel would be better for them. Apologies about the pillows, not sure what to suggest with that one as we tend to stick with one type of pillow so they are the same throughout the building. We also go for foam to avoid any allergy issues.

See you again soon,

Regards

Bridgestreet.

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Reviewed 17 March 2018

We were really pleased with our 2-bed apartment. The position was perfect for sightseeing and shopping and we were impressed with the quality and how fully it was equipped. For example, there was a hairdryer in each bedroom, lots of huge fluffy white towels, TV in each bedroom plus the lounge etc etc.We had a minor problem with no leads for the DVD player but this was sorted out by the very helpful member of staff within minutes. We had no problems with heating, if anything the apartment quickly became too hot, and we were shown how to put the hot water on boost - no problems with that at all. The staff were very friendly and helpful and we wouldn't hesitate to stay here again the next time we're in Liverpool. It was also extremely reasonable in price, compared to a similar standard of hotel (say a Jurys) and spotlessly clean.

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Bromleyfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary L, General Manager at BridgeStreet at Liverpool ONE, responded to this reviewResponded 21 March 2018

Thanks for leaving a great and helpful review Bromleyfamily,

Apologies about the leads into the DVD, these and other leads can go missing from time to time but we feel that moving all of the TV and telephone equipment after each stay would probably create more issues than it solved. We keep spares at reception as you found out.
Hopefully, you and the family (from anywhere, not just Bromley) will come and visit us again in the near future.
Regards
Bridgestreet.

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Reviewed 21 February 2018

Cracker of apartments, right in the heart of Liverpool One. Perfect for visiting the city. Staff are so friendly and helpful. Full of ideas where to go. In the centre of the shopping area but only a short walk from the Albert Dock/Pier Head which is a must visit, its a Unesco Heritage site, also St Georges Hall is stunning as are both of the catherdrals. The Liverpool City Sights tour is also great value for money to see the city and hop on and off the bus!

Stayed: January 2018
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary L, General Manager at BridgeStreet at Liverpool ONE, responded to this reviewResponded 7 March 2018

Hi Lisa,

Thank you very much for your kind review. Hopefully you will come back to visit again this year to experience one of the many events taking place in celebration of Liverpool's 10 year Capital of Culture anniversary.

Regards

Bridgestreet.

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Reviewed 16 February 2018

Bridgestreet is very well placed, being a few hundred yards from Albert Dock, and even nearer to John Lewis. The flat was clean and well equipped.

However, the carpet in the passageway leading to the apartment was very dirty and stained.
When we arrived - in January - the heating was switched off. It took us some time after switching it on to discover that a large window, obscured by a blind, was open.
The heating in the bathroom was clearly intended to be provided through a heated towel rail, but it did not work. As a result, we had to prop open all the doors with chairs and cases, in order to share the heat from the bedroom and living room with the bathroom.
There were clear instructions provided on how to boost the hot water, which otherwise came on once a day, but even when boosted, this did not provide enough hot water to have a bath.

Altogether, a very mixed experience.

Room Tip: Don't if you travel in the winter, or like a bath
Stayed: January 2018, travelled as a couple
Thank Sally R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary L, GM. North West of England at BridgeStreet at Liverpool ONE, responded to this reviewResponded 20 February 2018

Good afternoon Sally,

Thank you for taking the time to review our property.

I think your review was very fair and it does highlight the difference between the serviced apartment sector and the hotel industry. With apartments, each apartment has its own hot water system. Most in Liverpool, built after 2005 are electric and use a 150 litre tank which is energy efficient. Unfortunately, all apartment providers lease these buildings from developers who have moved to these more efficient systems that embrace a continental approach, where showers are more common than baths. The heated towel rails were turned off 6 years ago after being identified by an external agency as a health and safety risk. (Burning). It would be great to turn them on again, but that is not possible. We do however, conform with the 4 star regulations for bathrooms through the visit Britain scheme where heated towel rails are not required if there are no external windows in the bathroom.
I appreciate that everybody has their own preferences but if you can live with the situations above, you get far more space for your money than in a hotel and you get a fully equipped kitchen, lounge and laundry facilities.

Regards
Bridgestreet

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Reviewed 13 February 2018

A great place to stay in the city centre! Everything you need incuding parking for a small cost. Both staff and management were very helpful when answering queries. I wouldn't hesitate to come back Top stuff!!

  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary L, General Manager at BridgeStreet at Liverpool ONE, responded to this reviewResponded 20 February 2018

Thank you David,

Glad you enjoyed your stay. Hopefully you will be back soon. Maybe to enjoy one of the regions many events celebrating 10 years since the Capitol of Culture.

Regards

Gary

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