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All reviewsblackpool promotionssea bankdining staffcabaret barnext yearsea viewfourth floorgreat entertainmentgreat holidaysuperior roommy mumentertainment every nighthotel staffcant waitbreakfast and dinnerbar pricesfood was lovely
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Reviewed 16 August 2017 via mobile

Had a fabulous weekend in Blackpool booking with Blackpool Promotions staying at the Royal Seabank Hotel, beginning at the pickup point in paisley, coach drivers were helpful, friendly and enjoyed having a laugh with the passengers, hotel was faultless, room was cleaned daily and towels changed, food was lovely, entertainment was good, staff very accommodating, highly recommend Blackpool Promotions, great value for money, will definitely be going again sometime soon

Stayed: August 2017, travelled with family
1  Thank Liz L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlackpoolPromotions, Guest Relations Manager at Royal Seabank Hotel, responded to this reviewResponded 18 August 2017

Dear Guest, thank you very much for your lovely 5 star rating. It's fantastic to hear that from your journey down your holiday got off to a brilliant start with our friendly coach drivers. It's also great to learn you were very comfortable in your room, we do have some lovely rooms on offer from superior suites and seaviews which may be something to consider on your next trip? Thank you for your comments on the food, chef will be happy and it's brilliant you enjoyed our nightly entertainment! We'll look forward to welcoming you on your next holiday to the Royal Seabank, from myself and all of the team - all the very best

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Reviewed 13 August 2017 via mobile

We stayed here 4th-7th august same as a previous review . Our stay was good but on the last night our room was flooded by the guy upstairs leaving his bath running . Staff were unhelpful and not apologetic at all . We were then woken by the fire alarm due to the water getting into the wires and some of the other guests thought it was someone smoking but it was due to the flooding . This disturbed the whole hotel and ruined our last night there

Stayed: August 2017, travelled with family
2  Thank KayleighM24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlackpoolPromotions, Guest Relations Manager at Royal Seabank Hotel, responded to this reviewResponded 18 August 2017

Dear Guest, many thanks for taking the time to leave us a review. We are pleased to hear that overall you had a great time at the Royal Seabank hotel. In regards to the fire alarm incident on your final night with us - this was unforeseen and a very unfortunate issue related to the previous incident of flooding during the day time. Staff acted quickly and professionally to resolve matters at the time with management guidance and to minimise guest disturbance however we do understand the inconvenience caused by this and apologise greatly. Guest feedback is extremely important to us and it is at times of crisis customer service should be impeccable, as you will see in many Tripadvisor reviews - our usual level of customer service is excellent, Further training has been implemented by management to ensure our excellent standard is maintained. Once again we do apologise and hope you are not deterred from staying with us again in the future, thank you once again for your review

best wishes

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Reviewed 11 August 2017

Dear Sir / Madame

I am writing regarding my recent stay at The Royal Seabank (Blackpool) Fri 4th till Mon 7th

At 3.00am Monday 7th August we where woke by the Fire Alarm - whilst me, my mother and 17month daughter made our way from our room on the 4th Floor Room 410 whilst the fire alarm was still going as we reach the reception area with other guest, the so called 24 Reception was unmanned - so as you can guess the panic and confusion due to no Hotel staff member available to inform us of what was happening and also if there was a fire as the fire alarm is still ringing so we went outside in the rain and cold. Then when staff member appeared Jamie whom himself was panicked and confused he stated there was no fire (yet fire alarm was still going) Jamie said he didn’t know what was happening but there was no fire!! when jamie was asked why alarm was still going he stated he was new and didnt know how to control the panel so he was putting fire alarm on silence.. Why oh why would you have a staff member working when he didn’t know standard proceedures regarding fire. Also another staff member appearred named Peter after he finished folding the napkins for breakfast service!!! when asked his title Peter stated he was "Night Porter, Night supervisor - whatever you want to call me" to me this is very very flippent & unprofessional attitude towards guess at any time and especially when guest are still none the wiser if the hotel has a fire, because yet again even thought fire alarm was on silent it still was going off.

Jamie was the confused front man as Peter kept dissapearing then when Peter would appeared he came with stories - "Room 211 was smoking and when I went to door it was slammed in his face" why would a staff member in midst of a fire drill keep dissapearing - giving out false info and still not willing to answere any questions asked to him.
The guest in room 211 where not happy upon hearing this as they where actually down the stair in reception looking for answere like the rest of the guest.

I still trying to understand why only 2 x members of staff are on during the nyt for a full hotel especially when they are not trained or equipped to deal with a Fire or even are Fire drill - complete confusion from start to finish - when asked where fire brigade was due to it now being afetr 4.00am Jamies reply was "We stopped the alarm before it goes throught to fire brigade????" Why would you stop the fire brigrade calling out especially when you where unsure of fire??? also when another staff member foned they where told the Hotel has stated not to despatch a engine??

All during this time since only 2 staff members there was no staff going round doors to inform elderly - infirm guess that cant use the statirs, that there is no panic - some of the hotel guests had to do this..
As you can imagine guests adults and babies, children were locked out room since leaving without slider key, we were cold and in shock and no covers, hot dinks or information and the 2 x staff where not equipt to deal with this - not even an offer!!!!

During this time a guest took a panic attack - Peter and Jamie never even offered first aid -guest had to deal with guest - when your staff was asked for a drink of water for the guest that was having a panic attack Peter took a bottle from the coffee shop and then proceeded to ask for £1.60 stating it needed paid as the coffe shop stock is not the hotels??? How disgaceful is that?

Also during the alarm the electrics went on a guest room door - the guest were told the locksmith will be in at 8sh and room door will be sorted then - then offered them and empty room at 6.50am even though they were aware of the door problem since 4.30am

Also though out Jamie was being asked if he had contacted management ad Jamie kept telling us " he couldn’t get hold of anyone - all contacts no where ring out" that is a disgrace that a staff member is unable to get management outwith normal working hours..

When returning to room we were unable to sleep knowing we all were in the incompitant hands of Jamie and Peter.

This was my sencond stay at theRoyal Seabank hotel and I will ensure you this will be the last because if there is a fire your guest are not in anyway protected due to the incompitence of yor night staff - it is a disaster awaiting to happen if there ever is a Fire…

I look forward to a reply

Nickeata

Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
10  Thank nickeatab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlackpoolPromotions, Guest Relations Manager at Royal Seabank Hotel, responded to this reviewResponded 16 August 2017

Dear Guest, thank you for your feedback - we are very sorry to hear the Royal Seabank didn't meet your expectations on this occasion. The Royal Seabank does have staff available 24 hrs a day and during the evening at least 2 night supervisors to ensure the safety of our guests throughout the night. In regards to the unfortunate fire alarm incident - please be assured that at no point were our guests put at risk, the Royal Seabank is up to date with all necessary health and safety protocols and all procedures are followed with the upmost urgency. Management do pass on their sincerest apologies for any inconvenience caused, the fire alarm issue was due to a problem earlier on in the day where a guest flooded their room which unfortunately meant water managed to get inside the fire alarm sounder on your floor causing it to go off unexpectedly. Staff attended the area immediately as per procedure to ascertain the severity of the situation and once staff were sure there was no fire and threat to our guests - the sounder on our system was silenced with no need to contact fire services. Management were made aware of the matter at 3.42am and advised further instruction to our night porters. May I at this point state that our night supervisors are fire marshal trained to act both quickly and professionally in any fire situation - the night supervisor in question on duty underwent fire training in March of this year in line with company policy. In reference to customer care after the event - we do accept that the level of customer care received was not our usual excellent standard and management do pass on their deepest apologies and state that further training has been implemented to ensure our standard of service is upheld. The door lock issue you mention was very unfortunate as it coincided with the fire alarm matter however were unrelated, the lock itself was re programmed by staff on duty however an internal mechanism failed which meant our maintenance team had to attend the site early morning to replace the lock - another room was allocated immediately to our guests until the lock was replaced. Once again please accept our apologies for any inconvenience caused by any issues mentioned above, whilst we do thank you for your invaluable feedback - there is content in your review such as naming of staff members on a public forum which is very unfair - guest feedback is however extremely important to us as it is through guest comments we monitor so we can aim to improve in the future. We wish you all the very best for 2017


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Reviewed 6 August 2017

Just back from a five day break through Blackpool promotions, we were in room 16 which is at the back of the hotel but not a problem it was only to sleep in, rooms are lovely and clean, staff are very welcoming and helpful, food was amazing well done to the chef as I am very fussy and there was always something on the menu I could eat. Entertainment was good especially the four ds. Will definitely be back highly recommended.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank jackiehullnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlackpoolPromotions, Guest Relations Manager at Royal Seabank Hotel, responded to this reviewResponded 8 August 2017

Dear Guest, Many thanks for your fantastic review -it really is brilliant reading great guest feedback - we're delighted to hear you had an enjoyable visit to the Royal Seabank. We do have some lovely rooms on offer here at the hotel including Superior rooms - which carry a small supplement so that may be something to consider on your next visit! It's fab our staff made you feel so welcome and looked after during your time with us, we have a lovely team who all work very hard. We will definitely pass on your great comments to our restaurant team, i'm sure chef will be very happy with your feedback on the food on offer. We're pleased you ventured to our nightly entertainment and got to see the amazing Four D's, we have some brilliant acts visiting us throughout the 2017 season. Please do come and see us again soon, from myself and all of the staff - best wishes

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Reviewed 1 August 2017

My family and I stay in the royal sea bank hotel Monday 24th of July to 31st of July. Don't go by photo's online the rooms not clean carpets filthy bed linen all stained and dirty. Some rooms very noisy. Food was always cold they didn't have food for a baby we had to by baby food didn't have any yogurts always said 2 morrow. But they never got any. Not enough high chairs and if you got one it was broken and dirty. Dont go to this hotel. We will never to back to the royal sea bank hotel.

  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Emma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlackpoolPromotions, Guest Relations Manager at Royal Seabank Hotel, responded to this reviewResponded 2 August 2017

Dear Guest, many thanks for your feedback. We are very sorry to learn you are not fully satisfied with your recent stay at the Royal Seabank. In reference to your room - the Royal Seabank prides itself on excellent standard of service and should any guest raise issues with reception regarding any aspect of their holiday - these issues would be rectified immediately by management to ensure a more pleasurable time. Room cleanliness matters are usually dealt with there and then once notified however we are sorry to hear of the issues raised regarding your room. Unfortunately notifying us after your holiday doesn't give us the chance to rectify and make your stay enjoyable, management may have even offered another more suitable room to yourselves once made aware of your dissatisfaction. In regards to food in our restaurant - The Royal Seabank usually gets very good comments regarding the meals on offer and should there be any issues whatsoever during meal times we kindly urge guests to raise with our restaurant supervisor who will do everything he can to make your dining experience enjoyable. Childrens items are available on our menu please speak with restaurant in the morning whilst selecting your evening dinner options - our restaurant team and chef will do all they can to accommodate although special items such as baby food are special request items and need to be brought in - this is not a problem however usually guests bring their own. Yogurts are always available and plentiful during breakfast so we are unsure as to what happened with your request however management pass on their apologies. We do hope you will reconsider staying with us again in the future and thank you very much for your feedback, guest comments are extremely important to us as it is through feedback we monitor so we can aim to improve. We wish you all the very best

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