I feel so disappointed that I'm having to write this review. 5 star ratings on Facebook and trip advisor.... so I'm not sure what went wrong for us From the moment we arrived Dora was not the welcoming, friendly person I have read about in these reviews. Most of our communication hasn't been brilliant, however the cherry on the cake was her telling me off in the dining room in front of her other guests because I was "late" for breakfast. The sign clearly said breakfast from 9-10 and as I just wanted a pot of tea and a slice of toast so I didn't realise what a catastrophe arriving for breakfast at 9.55 would do! I felt like a nine year old being told off by her teacher. It had all the other guests whispering and came to my table to see if I was ok.... which of course I was. Then she made ANOTHER dig about guests not arriving before 9.45.
If you went to McDonald's at 10.25 you would still be able to get a breakfast!This place has the potential to be amazing, however Dora needs to start speaking to her guests a bit nicer.
I'm not sure if it is our age (19,20,25,32) or where we are from but she obviously didn't like something!
She also had a go at my husband for having a take away delivery at 21.30- the delivery guy was supposed to ring us when he arrived, however he didn't. She also said to "keep the lounge tidy". We was in there five minutes waiting for a second delivery! We ate in our rooms! We are not children who need telling off at every opportunity!
Pros- great location- everything close by but far enough away, clean rooms, good selection at breakfast, drink making facilities- nice big cups and a selection of hot chocolate, tea and coffee (it would be lovely if bottled water was provided too).
Other cons- toilet roll holder hanging off wall, lights tripped, lack of plug sockets, lack of towels/ change of towels, medication was in drawer, bed frame is wobbly
- Official Description (provided by the hotel):
- Comfortable, cosy bedrooms. One Luxury Suite and a Single Room available too, we offer family environment under new ownership. A scrumptious full English breakfast, pastries, fresh fruit and juices, cereal and milk - everything you could possibly want from a breakfast. ... more less
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