We stayed at the big white house for my 65th birthday with frends and it was a lovely house the decor was nice and it was clean and very well a quipped
we had out 2 small dogs with us and it was a nice touch to have towels and blankets for them and they loved the treats. If there was a down side it is that it would be nice to have a TV in the small lounge next to the dining room
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Older travelers|
|Families with young children||Large groups|
|People with pets|
We stayed in The Big White house for a friends 30th. House was nice but you could not use any local amenities without traveling by car. The rooms are small and temperature is hard to control. Rooms are either far to hot or far to cold. We have experienced bad customer service, terrible wifi connection and other issues. Our stay was dampened by the insinuation that we had stolen a throw (blanket). Due to the issues with temperature control stated above; Throws (Which were high quality and necessary) may have been moved around the very large house. Contrary to below we had not received a response to any emails we had sent to the management. 'Additional cleaning'? the house will have to be cleaned prior to any other guests attending due to the fact the house provides linen. Labor charges taken out of our deposit at £18 per hour when disputed claimed this was due to the fact there was a red wine stain on a stool which would require to be wiped. We did have an issue with a broken single bed. Ok we had two men who were above 6.2 sit on this bed at once, Obviously didn't pay much to this until it broke. We expected to pay for the bed, and where happy to do so, what we didn't expect was a bill to pay for labor, labor to pick a bed up, labor to take the bed apart, labor to transport the bed, labor to collect the bed and labor to put the bed together. Not when a price to purchase a new pine bed, delivery and assembly is half the price!!! Has management not heard of Google? furniture was decent quality as in not IKEA but hardly upmarket.
We as a group have arranged another visit to the lake district 11.04.2014 but will certainly not be visiting The Big White House, there is plenty of other accommodation far better equipped to accommodate large groups where I am confident we will experience far better and more competent customer service, close to local amenities.
I stayed here with a large group for a friend's birthday. The location was OK but shops and walks we wanted to go on could only be reached by car. Overall the decor of the house was nice but may benefit from a re-think. There was 2 TV rooms but neither of them could accommodate all of us and both were upstairs. There was a snug room next to the dining room but also was small and we could not congregate there. The house did have wi-fi but had a very poor range and could not be connected to from most of the house. The bedrooms were comfortable but slightly on the small size. Ditto the kitchen facilities which were a struggle when attempting to cook for 20+ people. Also on our return we were charged for the loss of a throw which we did not take.
|Overall condition of the property||Bedding & mattresses|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities||Service|
We stayed here recently for my partners 30th birthday. On arrival the property seemed nice although the bedrooms are very small and the internet is practically none existent.... This could be forgiven if it wasn't for the shocking customer service we received after we left the property.
One of our guests accidentally broke one of the single beds so we contacted the owner to apologise and obviously arrange a replacement bed/payment to cover the bed. After waiting for a response we were informed that not only were we being charged for a new bed, we were also being charged for a list of other cleaning bills and missing items in the house. This would be totally acceptable if we had in fact left the property in a mess or taken any of the items from the house but we hadn't. When we tried to explain this to the owner we did not receive a response. The out come was for them to keep our deposit without justification!! NOT IMPRESSED
We're just home from a girls weekend at the big White House. It was a perfect venue for us. The bedrooms were lovely & the beds very comfortable. The kitchen was really well stocked with utensils & we wanted for nothing. The large dining table was great & the wee bar area was well used. They've really thought of everything, with extra fridges, the drying clothes room & the three lounges & pool room. We would definitely recommend the house to friends & we had a great time.