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All reviews lovely hotel third floor one night stay car park full english breakfast service lovely room very pleasant stay breakfast was included top floor bed was comfortable cooked breakfast centre of town afternoon tea the pub double room old building
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Reviewed 13 February 2018

Positive: On-Site Parking. Friendly and helpful Staff. Lift to all floors.
Room 16 on 3rd Floor, fairly small Double room, relatively quiet, great view, clean linen, shower-room facilities good, quality Gilchrist & Soames products supplied.
Tea and coffee facilities in room along with bottled water replenished daily.

Slightly Negative: A tale of Two Breakfasts ....... English Breakfast on morning 1 was good, not quite as happy with slightly dry Kippers or the attempt at American Pancakes on morning 2.

Room tip: Top (3rd) Floor less affected by noise from functions being held below
Date of stay: February 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
3  Thank Annette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2018 via mobile

On arriving we were shown to our lovely room..recently refurbished it was modern..clean and spacious.
The only comment I would make is the pub outside my window needs to clean it's roof up as the washing machine and cigarette butts were not a very nice view.
Breakfast was lovely and we loved the choice...unfortunatley the SOME of the young staff were quite lazy and wanted to spend as little time in the restaurant as possible and plenty of time at the rear end of the bar longing about and checking there phones
Saturday night I was glad I had not booked in the restaurant as the hotel had some sort of function which didn't bother me at all..what did bother me is the amount of young children that thought the hotel was a playground ..up the stairs along the corridors and the bar area was like a creche...whilst the parents did nothing and nor did the hotel staff..a shame as several people left the bar to go else where
Hotel very good ..
But when there is a function the hotel need to understand they also have paying guests

Date of stay: February 2018
Trip type: Travelled as a couple
2  Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2018

We really enjoyed our one night stay. Firstly, the staff at reception were hugely helpful and accommodating, switching the double room that we had originally booked to a) a twin room and b) one with a bath, at the last minute, with no dramas. For the rest of the stay, everyone working there was professional, attentive, and cheerful. The hotel itself was impressive, our room was beautiful, and the food we ate in the hotel restaurant for dinner and breakfast was top-notch. Many thanks.

Date of stay: January 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
4  Thank fl0ramay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2018 via mobile

We found a good deal for this hotel and went for a midweek break. On arrival the staff were friendly and accommodating and we were lucky enough to get in our room a little earlier. We found the room very clean with bottled water supplied which was replenished daily and the evening meal in the restaurant which came with the deal was very tasty. It's a short stroll into town, downhill going uphill(not too steep) coming back, there are buses that run by. I think it's a good place to stay if you want to visit Royal Tunbridge Wells.

Date of stay: January 2018
Trip type: Travelled as a couple
2  Thank BackPacker69709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2018 via mobile

Writing this in hotel at 23:33. When we booked in we were impressed by the renovation that had taken place. Very pleasant and informative guy at reception, Reece, room and en suite is very nicely decorated and clean. We were somewhat concerned by the low hum from the large restaurant extractor outlet outside our room - turned out to be the least of our worries! Food was also good. Went out and came back to bedlam! One guy trying to serve multiple people at the bar - but that is not the worst of it! We are in room 3 - we have a disco underneath us and one at the end of the corridor! Have videos as evidence.... Unless you have industrial class ear defenders it is impossible to sleep. No warning of this when we booked nor when we booked in. Given the number of other hotels in Royal Tunbridge Wells avoid this at all costs unless you don't mind not being able to sleep! Needless to say we will be contacting our credit card company in the morning to cancel our payment - Brian the night porter was informed of this at 23:15! Beware all who enter here!!!!

Date of stay: January 2018
Trip type: Travelled as a couple
3  Thank BSKSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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