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All reviewsthe pubacross the roadwedding venuesea viewsir stanley greyfunction roomevents managerlovely hotellarge car parkwedding receptionkipperssandwichdefinitely stay here againthe cliffbirthday partycomfortable bedweekend break
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Reviewed 31 August 2017

I emailed the hotel before I booked, specifically asking if they had a room available with a really nice sea view and NOT from a small window. They confirmed this, so I booked. Imagine my disappointment when we found out we were given a room on the top floor with small windows, and all the way down the hall so the furthest away from the sea...

  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank attila133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 September 2017

Hi

Thank you for taking the time out to leave us a review.

I am sorry to hear that your view from the room wasn't as expected, all of our bay view rooms over look Pegwell Bay in general. However some of our Superior rooms do have direct views looking out to the bay, we may of had some of these rooms available had you enquired at hotel reception.

Kind regards

Katie Dent
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2017 via mobile

My husband and I have nothing but fond words to say about this hotel and its staff. Both the Ravenscliffe and Clifton suites are lovely to have your wedding reception in and ceremony too. We were lucky enough to get married outside which was perfect, thanks to Richard, (the wedding co-ordinator) and his team. Richard pulled out all the stops to ensure everything ran smoothly. He is amazing at his job and such a thoughtful man. I was lucky to have him stop me tripping over my dress and he even stopped the rain just in time!
During the organisation period, any questions were answered promptly, by either Holly or Richard; I was always made to feel at ease. We didn't see the way the room looked until after our ceremony. We couldn't have been happier with the work they did! The flowers and centre pieces were beautiful. (This should be a separate review for Le Bouquet in Ramsgate who I'd highly recommend.) The hotel recommend florists and photographers for the day. I am glad we went for the all inclusive wedding package to include these services.
Every member of staff we had dealings with were friendly and efficient. It is rare to find a place where the whole team are so passionate about what they do. Nothing was ever too much to ask.
The food was amazing, especially the fish and chips in the evening! We had a delicious breakfast the following morning and because we were the last ones to leave, the lovely waitress gave us pastries to take home. She said that they would only get wasted! The service was exceptional throughout.
Thank you Pegwell Bay hotel for making our wedding so enjoyable. We look forward to visiting again for our future anniversaries. We can't wait to try out the new outside beach hut bar and play area too!

Stayed: August 2017, travelled as a couple
Thank samantha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2017 via mobile

Went here 2 weeks ago for my firms BBC the venue was great the staff excellent they went out of their way to accommodate us.... couldn't have asked for more the rooms were VERY good too. We gave booked up already for our annual BOW and also our Xmas dinner next year

Stayed: August 2017, travelled on business
Thank Carole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017 via mobile

We couldn't have asked for better service from all the staff at this amazing venue for our wedding.
Our special day went perfectly, and we couldn't have asked for anything more from the fabulous event organiser Richard, he made the day even more perfect and we would recommend this venue to anyone looking for somewhere special to get married.
Thank you for everything

Mr & Mrs Dyer

Stayed: August 2017, travelled as a couple
Thank Resort601417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017

My wife and i stayed at this hotel some 2 weeks ago and we cannot praise the staff enough,they catered to your every need.They all worked together extremely well,from the manager right through to the house keeping staff.The room we stayed in was well appointed with everything you could need,the cleanliness of the room was excellent,as my wife was a head housekeeper for over 13 years at a hotel outside Birmingham she should know about how to clean a hotel room.Breakfast was amazing so much to choose from,excellent value.I would stay at this hotel again and would not hesitate to recommend this hotel highly to any one,the service at this hotel from the friendly staff warrants at least 5 stars.

Room Tip: No tips required all the rooms are excellent.
  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank micknmel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 September 2017

Hi

Thank you for your kind comments.
I am pleased that you both enjoyed your stay here with us.

We look forward to hopefully welcoming you back in the near future.

Kind regards


Katie Dent
Hotel Manager



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