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All reviews continental breakfast sloping floors butter market shared bathroom overlooking the square quirky hotel old building fresh fruit salad perfect location steep stairs roof terrace charm and character full english loved this hotel parking voucher single room reception area
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9 - 14 of 515 reviews
Reviewed 28 August 2018

We were looking for somewhere close to the cathedral and this quirky hotel couldn't have been closer. The staff are all exceptionally kind and helpful, working under conditions that really surprised us. Why? The stairs! Being a 15th century listed building there were no lifts but this, once we got used to it, wasn't a major problem, despite both of us having dodgy knee and hip joints, as each set of stairs was separated by a walk on the flat. Well, as flat as could be expected in such an old building! The staff were so cheerful and willingly carried our heavy cases to our room, and free filter coffee and tea were always available either in the lounge or in our rooms, as well as there being the usual drinks station in the rooms.
It was rather a surprise to learn that evening meals were not available due to the tiny kitchen, but there are plenty of eateries close at hand so this wasn't a problem. A cooked breakfast was offered at an extra cost, alongside a continental breakfast that was included in the room price. The fresh fruit salad at breakfast was superb as was the cleanliness of the whole hotel.
The maze of corridors was really interesting. Our room was a good size, the beds comfortable with the usual freebies, and it had a good view. Domestic staff were very friendly.
We were so impressed with everything that, despite the minor shortcomings mentioned, we would happily stay there again.

Room Tip: Not all rooms have en suite facilities. Check this out.
Stayed: August 2018, travelled with friends
1  Thank Susan M F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2018

I've stayed on a few occasions at the Cathedral Gate and have always enjoyed my time at this hotel. The hotel is very centrally located, which can mean a little noise at night time if you've a front facing room but overall, I've never found this to be a problem. Due to it being literally next door to the Cathedral then the rear rooms, as others have mentioned, have a great view over the Cathedral though be prepared for the bells ringing on a Sunday morning.
Parking is via a permit system - you can drive your car right to the entrance to drop bags off but then you'll need to park in one of the car parks allocated to the hotel - this costs around £7. The entrance can be a little tricky to locate but look for the main Cathedral entrance within The Butter Market and it's just slightly to the side of that.The hotel is accessed via a small doorway with stairs leading up to the reception area and stairs are a thing to be aware of within the hotel (there is no lift) so if you have restricted or limited mobility issues then check whether the hotel is accessible for you
If you're looking for an all mod cons hotel then this may not be the place for you but it does have a huge amount of charm and character with winding corridors and some uneven floors, due to the age of the building, all adding to the hotel's charm
As a single traveller I usually stay in one of the single rooms which are nicely furnished and all come with a TV and wash basin - the single rooms aren't en-suite but the shared facilities are spotlessly clean and very modern and I've never had any problems with this.
The hotel has a couple of 'snug rooms' where you can sit and relax, read or just look out to the Cathedral and I find these really great to sit in for a while and unwind after a day out. There is also a small bar within the hotel should you wish to relax and unwind with a tipple but the beer is only bottles, no draught ale. The hotel also has WiFi
Breakfast is either continental or you can pay extra for a full English which is pretty substantial - and if you want to spoil yourself then you can have breakfast delivered to your room.
On the occasions I've stayed at the Cathedral Gate the staff have always been very friendly and welcoming, particularly the owner, Rob, who will always give you a tour of the hotel and show you the backdrop of the Cathedral - there is building work currently going on at the Cathedral but this is during daytime hours and the works can obscure the view of the Cathedral.
Overall, this is a great central location to stay with everything close by - it's not perfect but then again you can't stay in a very old building and expect it to be but its a hotel I will certainly return to and can recommend

Room Tip: Rear room for the Cathedral view and don't worry if it's not en-suite
  • Stayed: June 2018, travelled solo
    • Value
    • Sleep Quality
    • Service
2  Thank DeanoSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2018

We booked this hotel, because it is back-to-back with the Cathedral Gate, and my wife has had trouble walking. First of all, don't look for any blinking neon sign announcing it's location. Look instead for a door leading up to the second story, with a small square sign telling you this is the Cathedral Gate Hotel. You might also catch the larger sign across the front at the second floor, but if you're driving, you could miss it easily.
Once in the tiny reception area, we were greeted with pleasant charm (those British!), and shown to our room. This involved a veritable maze to get there (common among European hotels that were first built hundreds of years ago). This maze took us inside and outside, up through a roof patio area. The room was roomy for two people, with a four-poster and a cute bathroom.
We couldn't stay for breakfast either day, so no report there.
It was beautiful falling asleep while the Cathedral bells were ringing, and the sunset over the Cathedral towers outside our window was ethereal. And our evening on the patio with a glass of wine was sublime.
Charm? You'll experience it here. But if you're looking for a contemporary chrome and glass boutique, forget about it.

Stayed: July 2018, travelled as a couple
1  Thank Aude48214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2018

The hotel is certainly unusual, its literately next door to the main entry gate to the Cathedral, so its perfect location to tour the city center. We are lucky to be given a room to the rear, so there's very little street noise at night. Although be prepared to be awake on Sunday morning with the cathedral bells.
There does not seem to be any en suite toilet/ bathroom to the guest rooms. so be prepare to share the facility with other guests & bring some slippers. Also its unfortunate that there's a major restoration work & rebuilding to the back of the hotel. So although you may have a good view of the Cathedral, you also look straight out to a building site. Luckily we stayed over the bank holiday weekend, so there's no construction works going on, but during the normal weekdays, I can imagine it may get a little noisy. Also the ground floor shops are under refurbishment at present. So it does make the place look like works in progress still at present.
The hotel offer 24 hours car parking pass when you check -in. Just remember to give them you car registration number & they can log you in to allow you to park in any of the four public car park in town. You can drive up to the hotel first & drop the bags off, then you can purchase the parking permit. Just hope you can find a space as the car park do get full quickly.
Finally there's a LOT of steps to climb, and the stairs are not very wide. But that's part of the quirky charm of the place, Just hope they finish all the building works soon (not likely as the hoarding claims the restoration program goes on till 2022).

  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank hidden_tiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2018

Myself and my fiance stayed here the night of our graduation at Canterbury cathedral. After booking I emailed asking if we could have a room with a cathedral view. No promises were made but on arrival we were led to a room overlooking the cathedral, which despite building work going on was a breathtaking view! Our room had a little table by the window and I spent a lot of our stay sat at the table admiring the view! When we checked in the lady on reception was very helpful and we were surprised to see that we could order breakfast to our room for the morning. We weren't aware that the breakfast was only continental so bear this in mind, but you can order a full English for around £7.00. In the morning we were woken up by cathedral bells, which were quite loud - we had to shut the window! We then had breakfast delivered to our room. The breakfast was beautifully presented and I was particularly impressed with the fruit salad (which had lots of types of fruit in it, from pineapple to melon to strawberries, grapes and other berries) and the range of spreads (honey, jam, marmalade e.t.c.). We were also brought fresh coffee and my partner had the full English, which was still hot when brought to us (so hot I had to use napkins to pick up the plate!). One thing which surprised us about the hotel (though it should not be surprising given the tudor-type building) was that the toilets and showers are communal not en-suite. From our bedroom the toilet was a little way away. After checking out we had bought a trail tour of Canterbury online which required printing, and the receptionist was quite happy to print this out for us, which I felt was exceptional service. Overall a lovely experience which we loved - thank you Cathedral Gate Hotel!

Room Tip: Definitely try to get a room with a cathedral view!
  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Alex P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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