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Reviewed 3 April 2018 via mobile

We arrived a were given a twin room, after showing them our booking confirmation of a ‘double’, they blamed the travel agent and said they couldn’t do anything. After making a fuss a double appeared, room 201 that sits above their boiler room and hence no sleep for three nights. Absolutely appalling service.

Stayed: April 2018, travelled as a couple
1  Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 3 April 2018

Hello,

Thank you for your review, we are always happy for feedback from our guests so we thank you for sharing your honest feedback, the room did come through to us as a twin but our team quite happy tried to help you out, we hope that you found the room we gave you to your satisfaction in the end,

We always like our guests to share honest feedback with us, if you are ever in one of our hotels again and are unhappy with the room for any reason please let a member of the guest service team know and we will move your room perform some other service recovery for you.

Unfortunately on this occasion we were not able to help you in time, if you wish to stay again so you may experience a true Express stay then feel free to book direct where we can always hope to give you a fantastic stay.

Have a pleasant day, if you have any questions about the stay or any future bookings feel free to call the hotel on 0871 902 1550 on option 5 or email us at Info@expresssouthampton.co.uk

Kindest regards

Joshua Bromage
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

Just returned from a stay at this hotel and it fitted our purpose perfectly.

The location just off the motorway meant during the days we had access to the New Forest for exploring there and in the evening it was a short drive to West Quay for cinema and restaurants.

The hotel staff were very friendly and accommodating and the hotel rooms were very clean. The usual Holiday Inn express breakfast was on offer which has enough for all tastes. The breakfast staff were also very helpful and efficient and constantly cleaning, which is a good thing to see.

I would use this hotel again, for such a stay. The hotel would also suit pre-cruise customers as the port is accessible by 10-15 minute ride taxi (depending on traffic) from here. Also you can head to long term parking areas from here if you are driving and need an overnight stay in before.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Jascat72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 27 March 2018

Dear Jascat72,

Thank you for taking the time to review your recent stay with us.

I'm happy to hear you had nice stay with us.
I want to thank you for such a great words about our hotel and staff, it is our pleasure to do the best for our guests.

We hope to see you in near future.

Kindest Regards,
Paula
Guest Service Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

We stayed for 1 night in December. Hard to fault. Friendly staff, good breakfast, free parking and a clean warm room. We've just booked to stay again in October ahead of our next cruise. The location is perfect for that.

Stayed: December 2017, travelled as a couple
Thank MikeCfromEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 27 March 2018

Dear MikeCfromEngland,

Thank you for taking the time to complete the review of your recent stay with us.

We are happy to hear you found our hotel to be the best for you to stay at before your cruise. We are always ready to help and make great stay for our guests. Nice to hear we will see you again in October.

See you in the near future.

Kindest Regards,
Paula
Guest Service Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018

Hotel miles out, still some construction going on at the front of the hotel.

Parking area pretty much full but was free which was good.

Check in was smooth, but took a while for someone to come over and check in as the check in desk was also the bar which was a bit confusing.

Bottle of coke in the bar expensive - £3 or so which is the most I have ever paid and other people have commented saying the same but no price reviews.

Hotel room kind of awful, the fixture where you put the hotel card in for power fell off the wall, the window was broken and the handle was coming off and the carpet hadn't been hoovered properly. Lighting was also weird with many individual lamps and no lights on the ceiling. No A/C! Would not stay here in summer, would be so hot. Used the fan and it was so loud I couldn't sleep.

Hotel was very loud, couldn't sleep- seemed more like a community centre. Breakfast was horrid. 2 sausages were only cooked properly, egg was like a frisbee. Continental was ok.

All in all for one night only it's ok, just below average. Wouldn't stay here again.

  • Stayed: March 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Alex E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 28 March 2018

Dear Guest

Thanks for taking the time to review our hotel, i was sorry to hear that your stay had not been a good one, we always try to ensure our guest experience is a great one and they are happy.

We apologise if there was problems with the room, we do regular maintenance checks on every room but there is occassions where rooms are not 100%.

In regards to the comments you made on breakfast i am sorry that you felt the breakfast was not up to standard, please always speak to a member of the team on duty and we will always prepare something fresh for guests when we can.

We do hope that next time you are in the area you will consider using us for your stay.

Thanks
Paul Williamson
Deputy GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2018

usual H.I. decor, nothing fancy but light, airy clean and comfortable with everything you need for an overnight stay, Exceptionally helpful staff, Plenty of Parking,
Eating facilities for dinner and included breakfast basic but adequate for passing through.
Menu possibly titlted towards younger visitors but a reasonable choice, nicely done and sensible prices. Drinks a bit more than you would expect though.
Handy for Cruise terminal, IOW ferries and Paultons Theme Park.

Room Tip: 2nd floor Rooms facing carpark are quietest as M271 runs behind the hotel and they tend to put young families on the ground floor.
  • Stayed: February 2018, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul W, Front Office Manager at Holiday Inn Express Southampton West, responded to this reviewResponded 10 March 2018

Dear Andrew D

We are happy to read that overall you enjoyed your recent stay with us.

We are also happy to read that you enjoyed our breakfast and dinner menu as well.

We hope that you choose to stay with us again the next time you visit Southampton.

Kind Regards

Paul M

Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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