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PremierInn.com
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Reviewed 18 May 2017 via mobile

Came her as my partner was on a business trip didn't expect a lot but from the beginning the staff have been fantastic receptionist not sure bar staff Dave have not been able to do enough I seriously love it nice food nice room
Thank you

Date of stay: May 2017
Trip type: Travelled as a couple
Thank heathercE1141ZU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 May 2017

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2017

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2017

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2017 via mobile

I use premier inns quite regularly for work and I have to say this is one of the worst ones I've stayed in.
The receptionists local knowledge was poor to say the least. The view from the room was a very large white brick wall. Two of the towels in the bathroom had dirty black marks down them, normally would of said something but after my earlier experience trying to get extra milk I decided to leave it.
The breakfast was poor. Service was extremely slow, one poor chap serving a full breakfast service.
Usually you order what you want, this was still the case except what you ordered wasn't necessarily what you got. What you did get was cold and undercooked.
If you've got kids you'd love the fact there's a little fun fair and arcades literally right outside the back door.
Portsmouth Harbour and town are a pleasant 15 min walk away. Well worth a visit to, plenty of bars and restaurants to choose from.
The location is probably the best thing about this Inn.

Date of stay: May 2017
Trip type: Travelled as a couple
Thank Wolfie03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WhitbreadHotels, Premier Inn Team at Premier Inn Southsea, responded to this reviewResponded 25 May 2017

Hello

Thanks for taking the time to review Southsea, Premier Inn.

I'm glad to read that you use our hotels regularly for work and have advised that the location of this hotel is good especially for children, local bars and restaurants. It's such a shame to read that this hotel disappointed you so much that you've advised it's been your worst stay.

I appreciate that if our reception team have poor local knowledge this could be an inconvenience for our guests . We'll ensure this feedback is passed onto staff so we can aim to improve our services in future.

I apologise for the disappointment caused to you by the view you had from your room. Room requests can be added to your booking if you contact the hotel before your stay with your reservation number, we'll be happy to add a request such as a room with a view. Although these requests cannot be guaranteed, our team will try their best to accommodate this for you.

It's very concerning to read that the towels you were provided with for your room were marked, this certainly isn't the standards we would expect for our guests so we'll ensure this is picked up on with the housekeeping staff.

Your comments regarding the experience in the restaurant when visiting for breakfast sound very disappointing also. I understand that you've advised there wasn't many staff available however the team members are best placed to help you and would be happy to help if any issues were raised with them at the time.

We hope to have the opportunity to welcome you for another stay in the future that is much more satisfactory.

Kind regards
Elaine

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