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5 reviews
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Overview
Holiday Rental House -
3 Bedrooms, 1 Bathroom, Sleeps 4
Portsmouth, Hampshire, England

Reviews from our community

Average - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Italian first
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English first
English first
Italian first
Any
English first
WVO458
York, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dirt and smelly student house in awful state of disrepair disguised as holiday accommodation”
Reviewed 22 November 2013 for a stay in August 2013
1
person found this review helpful

We rented this house for the August Bank Holiday weekend in 2013 and arrived on the Friday around 17:00. By 21:00 we had with some difficulty agreed with the owner that our only option was to vacate the property the next morning and these are the reasons why:

(a) The property is not a holiday let, but is a student house which the owner peddles on the tourism market during university vacation times. It is furnished, equipped and "maintained" (or not) as as a student house.

(b) The property stank. According to the owner this was because the carpets had just been cleaned, but we certainly did not find the smell of carpet cleaner. The bathroom and kitchen had a dirty, musty smell. The attempt to clean the carpets could not disguise the awful, dirty smell of cigarette smoke embedded in them.

(c) The oven was so grimy that trying to use this to warm up a pizza set off the fire alarms in no time.

(d) Many light fittings were missing. A few lights in the property simply did not work.

(e) The shower was mouldy and dirty. The loo seat was broken and only fixed onto the pan by a single fitting.

(f) We found animal droppings in the kitchen cupboard to the right of the boiler!

(g) One of the kitchen walls has a large chunk of plaster missing

(h) The outside yard was a rubbish dump, with broken, rotting furniture, various boxes and other junk.

In general, this is a truly awful property. The owner did listen when we rang him to explain that we were going to leave the property and wanted a part-refund, but not without trying to argue that our expectations of the propery had been unreasonable and that for the relatively low price we were not entitled to a lot. A basic standard of cleanliness and a normal state of repair is something that should be integral to any holiday let agreement though, whatever the price quoted.

The owner did eventually agree to a part-refund, but not after labouring the point that he was doing us an enormous favour and that we were by no means entitled to this. It also took several weeks for the money to be returned to us and we had to listen to quite a few weak excuses relating to the very slow nature of his business banking arrangement.

To be avoided at all costs!

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Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 May 2014
This is a dishonest review from a person who neither stayed at the property or paid to do so. He did turn up but quickly changed his plans. he then concocted a barrage of reasons why he should get his money back.
Including the smell of cleaning products. Really?
See his other review and you will get the idea.
This is a great little house, honestly priced and better than anything on the market for the same price.
What it is not is the Ritz, nor can you see the hanging gardens of Babylon from the small courtyard garden.
But it has got a new carpet!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raffaella...
Novara, Italy
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2013 for a stay in July 2013
Google Translation
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked least: mancanza tavolo e sedie, impianto idraulico
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Jul 2013
Hello and thank you for your comments.
I do not quite understand the point about the shower but I will have it checked to ensure that it is all working well.
This point was not raised by the guest during their stay.
The stairs are typical for this type of property and described as steep in the property description
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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