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All reviews leisure facilities pool and gym steam room bus stop easy access reception staff short stay weekend break pleasant stay lovely hotel plenty of parking the ground floor excellent stay one night stay car park biscuits good nights sleep
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Reviewed 5 April 2018

I couldn't have been more happy with my stay. The room as a great size and in brilliant condition.The hotel was overall was lovely. The staff were more than helpful and welcoming. Only down side was that you had to pay additional for parking.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
1  Thank SHoward83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, General Manager at Jurys Inn Cheltenham, responded to this reviewResponded 5 April 2018

Dear SHoward83

Thank you for your 5 star review after you recent stay with us and i'm so pleased to read that you loved the bedroom and you found our team helpful and welcoming.
We do have a small parking tariff which is detailed on our website, so hopefully this wont put you off staying with us again very soon.
Kind regards
Peter Hendry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Comfortable, very clean room,breakfast very good , staff friendly and helpful. Too many loud children in the pool at certain times but staff member did check on them and checking accompanied by Adults.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank lorrainefinch28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, General Manager at Jurys Inn Cheltenham, responded to this reviewResponded 5 April 2018

Dear lorrainefinch28

Thank you for a great review following you recent stay with us, and i'm glad you enjoyed breakfast, and our team. Im glad our team kept a close eye on the kids enjoying themselves in the pool.
Hopefully we will see you again very soon
Kind regards
Peter Hendry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

This is a very process driven hotel. It did not seem that the staff, in general, had much pride in their work but this may have been because, for the most part, they were very understaffed when we stayed there. The kitchen and restaurant staff tried very hard to do a good job, especially, Dave, Tina, and Sasha, but unfortunately they had to spread themselves very thinly. The breakfast was average to good but not special. We had a suite on the 2nd floor but it was very basic. There was a large bathroom but the bath was small and there was only one basin. Toiletries consisted of Bath gell, Handwash, and Shampoo. Plus a small soap. The towels were plentiful but there was no towel rail. There was no bathrobe or slippers and apart from one small drawer, there was nowhere to put clothes. The wardrobe had four coat hangers and no shelving. The room was clean and quiet but unfortunately, the bath was not cleaned during our stay. Ask for your bill and scrutinize it before you agree to pay. Ours had to be amended. As soon as you arrive, have your car parking ticket valid for the duration of your stay, otherwise, you will be forever going backwards and forwards to the reception in order to get out. Good for an overnight stopover but not for a relaxing weekend.

Room tip: Ask for a large room but not a suite it's not worth it.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Alvena-Lesley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, General Manager at Jurys Inn Cheltenham, responded to this reviewResponded 5 April 2018

Dear Alvena-Lesley

Thank you for your review and naturally i am disappointed to read that we didn't deliver on your expectations. I will follow up with housekeeping regarding the cleanliness of your bath, and again with our Food and Beverage Manager with regards the challenges you faced in the restaurant.
I thank you for the feedback regarding your room, and will review this with our team to ensure we can make those small changes that can make a big difference.
I hope we have the opportunity to welcome you back in the near future and allow us the opportunity to restore your faith in our hotel.

Kind regards

Peter Hendry

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Reviewed 2 April 2018 via mobile

We just got back from staying 2 nights as a base to explore the Cotswolds. Terrible hotel and service.
1) After driving nearly 4 hours to reach the hotel, upon arrival the one of the ladies at the front desk totally ignored us to check in. The other lady was dealing with a customer so I asked if we could check in and she said we would have to wait. She was too busy on her computer! Customers shouldn’t have to wait 15 mins while she is busy on her computer.

2) the room was nice but had two beds. Why two beds when I stated in my hotel request we were coming for our anniversary?? Extra bed for what?? No pressure in shower and bathroom smelled bad. No replacement of tea bags only instant coffee got replaced! Battery in remote was dead so had to go to reception. Waited 25 mins for batteries.

3) Spa was very busy (not hotels fault) but the showers were cold! Also swim trunk dryer wasn’t working. So I walked in my dripping wet trunks to front desk only to find the guy going through a panic attack. I didn’t want to be rude so walked away.

4) food was the worse part. We had dinner and waited 40 mins at least with very poor quality food. Burgers were over cooked and steak hard as rock. Sauce everywhere. Quite expensive for such poor quality food. Breakfast was good but no eggs both times (had to wait 10 mins while rest of dishes got cold!) service to clean up plates was good though.

Overall this was a real disappointment given we wanted to come for our anniversary. Our special day was ruined we felt.

Date of stay: April 2018
Thank ManiG001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, General Manager at Jurys Inn Cheltenham, responded to this reviewResponded 5 April 2018

Dear Minesh G

Thank you for your review and clearly we let you down in a number of areas during you recent. Whilst I am not able to resolve these issues for you, i would be keen to discuss this with you further, so I would be grateful if you would contact me on peter_hendry@jurysinns.com so I can understand further.

Kind regards
Peter Hendry

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Reviewed 29 March 2018

a group of us had business at the NEC in Birmingham on Sunday so thought it a good idea to stop off at Cheltenham Jury's Inn for the Saturday ,and we were so glad we did ,from our first impression of the reception staff ,to Laura in the restaurant who was "on the ball" and looked after us like VIP,s and i must mention Sacha vines who nothing seemed too much trouble in fact she seemed to be juggling 2 or 3 balls at the same time,on one occasion mid conversation she shot off to help an elderly man up the stairs which was lovely to see ,then came back to carry on the conversation,great varied help your self breakfast ,all the usual items, Sacha was there again at breakfast ,she obviously loves her job,in fact at breakfast time her juggling act was more like 5 or 6 balls .Thanks again .

Date of stay: March 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank Thejuice1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, General Manager at Jurys Inn Cheltenham, responded to this reviewResponded 29 March 2018

Dear Thejuice1952

Thank you for a fabulous review and great to read how much Laura and Sacha impacted your stay. I will be sure to pass on your comments to them. It is great to read how our location was an ideal stop off for you and of course we hope to see you again very soon

Kind regards
Peter Hendry

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