Ive ordered here a couple of times before and its generally been just about OK, but today I ordered a delivery and when it arrived, one of the dishes (beef in black bean sauce) was totally cold, with the rest barely warm.
I called and called on the phone, but got no answer, and I eventually got bored and slightly angry so decided to walk to the shop with the entire order.
When I got there the door was locked and although I knocked several times the staff just looked at me through the door talking in Chinese and laughing - I can only presume it was because I was holding the bag they delivered and knowing I was not happy seemed funny to them ?
One of them eventually came to the door and I think he was probably the chef, essentially he was dirty grubby and certainly not someone you would ever hope to see in a kitchen, and had you seen him prior to ordering, you would most certainly go elsewhere.
That aside, when he opened the door I explained that one of the dishes was cold, and before I could say much more he snatched the bag and began to examine it, I pointed out the very cold dish (beef in black bean sauce) at which point he told me (basically broken English with expletives) that there’s nothing wrong with it, I strongly disagreed, and I asked for a refund, after a lot more swearing from him and some intimidation from the rest of the staff, I got my money back and was told to “go away” with a rather close swipe of his hand and my face.
Fortunately, I did manage to capture some of the later conversation and action on video, and informed the guy of this fact (obviously after he gave me my money), this seemed to calm him down somewhat, but he still followed me out and continued to stare at me as I walked off down the road.
Anyways - my advise is to avoid this nasty unfriendly place as though your life depends on it, because from my experience today, it potentially could, either from food poisoning or physical assault.
Why on earth does trip advisor not give a 0 star award - totally perplexing ?!
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