When writing this response, we were concerned that if we were totally honest about this customer's behaviour it would be too shocking for some readers. So have we have had to leave out some of the lowest points.
Legends is a party hotel, especially at weekends. We are called Legends, Hotel, Bar and Club to highlight this. Due to this we always suggest light sleepers are placed on higher floors. Our staff are probably the most friendly you will find in any hotel in Brighton. We have thousands of satisfied customers and many return to us year after year. Just check out the reviews across this and other websites.
This customer stayed with us for 10 nights, he did not complain about the noise, if he had we would have moved him or he could have gone to another hotel.
He was never polite and spent most of his time at the end of the bar drinking and barking orders at the staff. At one point he became so abusive to customers and staff he was asked to go back to his room by the grey haired man he mentions. In hindsight we probably should have asked him to leave when he became abusive.
As in all hotels, housekeeping is during normal hours. Our checkout time is Noon so housekeeping starts at 11am, not 10am. If a customer does not wish to be disturbed they can request this.
The customer could not know which WiFi system we used so he speculated or lied to try and prove his point. BT does not allow hotels to use standard domestic WiFi. Legends utilises two BT Business Broadband lines, these are the same type used in many hotels in the UK and WiFi is provided FREE. The quality is partly dictated by our distance from the exchange but is fine for normal customer use. This customer's problem wasn't that he wanted to use the WiFi normally, he wanted to watch a certain type of video site, some of which are banned by us. He complained about this and we said the WiFi is for normal use.
The normal price of a double room is between £75 and £85 per night, this customer had a discount due to length of stay. Other customers mentioned stayed in lower rated rooms or managed to get a special deal, these are sometimes available on our website. Get them while you can, they go quickly!
At Legends we always try to be as flexible as possible. We often provide early breakfasts, late checkouts, and even an upgrade here and there and due to customer feedback we now provide cheap parking.
We are right on Brighton's seafront, we have panoramic sea views, we provide a fantastic bar and sun terrace with a nightclub in the basement. All our customers get a yummy Full English Breakfast and WiFi for FREE. Legends really is what Brighton is all about and it's our goal to make sure everyone has a fantastic time.
Arran, Reece & the Legends Team.