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“Great location”
Review of The Eastbury Hotel

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The Eastbury Hotel
Ranked #2 of 3 Hotels in Sherborne
Certificate of Excellence
Reviewed 4 August 2017

We booked 2 nights for a family room for 3 friends on a package including the 7 course taster menu on one evening and a 2 course meal from the a la carte menu the following night and breakfasts . We were expecting great things even though the price on our deal was very good as the photos and reviews were so positive. We were greeted warmly at reception and showed to our room called Quince, we were led up very narrow quite steep steps above the bar area and immediately things seemed to go downhill , the decor in the hallway was very tired and dated not in keeping with the main communal areas. The family room was made up of one large room , which was quite nicely presented , and a smaller side room which had 2 single beds and a bathroom. The small side room's beds had not been changed since the previous guests and it was in desperate need of re decoration , there were cracks in the ceiling , peeling paint and no bedside cabinets or lamps and the beds were of very poor quality. The bathroom also was very dated and quite frankly pretty grotty with a very worn out bath and paint that was chipped and a badly stained toilet bowl . This was not at all what we were expecting as one of our group had stayed here previously in another room and had praised the decor and quality of her room . On the positive the beds were changed very quickly and we received an apology . The room had very good tea and coffee making facilities .

Breakfast was very good with plenty of choice and excellent quality as was the 2 course meal from the a la carte menu , we were all blown away by the quality and flavours . Service was also efficient and charming. The 7 course taster menu while enjoyable was very sparce on quantity and in our opinion did not offer value for money . A more minor issue is the lack of bar snacks offered when ordering pre dinner drinks , we were only offered chilli nuts and when one of our group asked if there any plain ones she was told that was all there was , surely it's not impossible to buy a few bags of plain peanuts !

The garden is lovely and the location fantastic being a short walk into the centre of Sherborne. Staff were friendly and helpful. A bit of re decoration and this hotel could be fantastic. Maybe we were just unlucky with our room .

Room Tip: Avoid rooms above the bar area
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  • Stayed: August 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
5  Thank FUSSYBUTFAIRLONDON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul K, Owner at The Eastbury Hotel, responded to this reviewResponded 17 August 2017

Thank you for taking the team to provide us with feedback following your stay. I was very sorry to read that you found some aspects of your stay to be disappointing. We are soon to update the bathroom in Quince which we agree is in need of some decoration- I am sorry that this had not taken place prior to your arrival. I am so very sorry that the childrens room had not been serviced prior to your arrival. This should not have been the case and is clearly unacceptable. We will cetainly look into the issues that you have raised and address them.
I am delighted that overall you enjoyed the food whilst you were with us and very much hope that we are able to welcome all 3 of you back to the hotel in the future.

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19 - 23 of 701 reviews

Reviewed 4 August 2017 via mobile

We stayed there for two evenings food was excellent, location great and good parking at the rear of the hotel. The restaurant staff were great and happy to accommodate our vegetarian requests however the check in staff member who served us was very rude about us ordering vegetarian food and told us we should have telephoned the day before to make this request not at check in for an evening meal. We only wanted a vegetarian meal- not a lot to ask for in 2016?! As you can imagine this didn't start our stay off well. It was a shame because everything else about this hotel is great. Special thank you to the restaurant staff who were very attentive.

Stayed: September 2016, travelled as a couple
Thank JenniferBK10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul K, Owner at The Eastbury Hotel, responded to this reviewResponded 17 August 2017

Thank you very much for your feedback I am so very sorry you found our receptionist to be rude. I was very disappointed to read your comments particularly as the feedback we generally receive for our staff is normally excellent.
I will certainly look into the matter and speak to the member of staff concerned. Thank you again for bringing the matter to our attention.

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Reviewed 31 July 2017

We stayed in Cowslip which apparently is used as the Bridal Suite. The room was delightful, well appointed and comfortable. There were little touches that made a difference. Small issue with a request for iron+board being forgotten but resolved easily. Staff were warm, welcoming and helpful.

Room Tip: Cowslip was great
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  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

Stayed here in the family room, was beautifully clean, very spacious, everything you needed was there.
The hotel is in a nice quiet area of Sherborne which made a difference but is close to the town centre.
Breakfast was very good with perfect service.

Stayed: July 2017, travelled with family
Thank Charlie2765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2017

Went of my birthday and had a marvelous meal with my family. Very pretty restaurant with windows on their garden. The Crab starter was excellent but I didn't like the flat steak. It is ah hotel as well but I didn't look at the rooms.

Stayed: June 2017, travelled with family
Thank shirley u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Eastbury Hotel

Address: Long Street, Sherborne DT9 3BY, England
Phone Number:
Region: United Kingdom > England > Dorset > Sherborne
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #2 of 3 Hotels in Sherborne
Price Range: $248 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Eastbury Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
Georgian Town-House Hotel dating from 1740, located near Sherborne's train station, historic castles & Abbey. Typical of the period, it has graceful, light and spacious rooms which offer home-from-home comfort throughout. Located in the heart of historic Sherborne, you can relax in our walled garden while only being a short walk from all the town's shops and amenities. Our Conservatory Restaurant is award winning, having achieved 2 AA Red Rosettes. ... more   less 
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Also Known As:
Eastbury Hotel Sherborne
The Eastbury Hotel Sherborne, Dorset, UK

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