I didn't stop at this hotel myself, my parents booked up to go with National Holidays last June for their 40th Wedding anniversary, I wanted to upgrade them to a room with balcony, when I contacted National Holidays they informed me I needed to ring the hotel direct as they had no superior rooms with balcony left. I spoke to Diane at the hotel who explained that she wouldn't know until closer to the time if there would be any rooms left, but she would ring me closer to the date, which she did do and so I upgraded them, I also asked if she could put a bottle of wine, chocolates etc in the room, which she said she could. I paid the money for the upgrade plus extra for the other bits and bobs.
Mam rang me whilst she was there and said it was the best present I could have given them, there was a bottle of Rose, box of chocolates, strawberries and a planted rose in the room for them when they arrived.
Diane couldn't have done more for me and parents for that surprise.
We are all going as a family this year in October, so I hope the experience will be as good as what they had minus the gifts lol. Not doing the upgrade this time, but hope the rooms will be just as good.
Looking forward to seeingMore