We stayed in the house to celebrate our friends 30th Birthday. We found the house to be absolutely gorgeous and we of course made use of all of the great facilities and left feeling very positive about our stay.
Unfortunately once we left we had a lot of trouble getting our deposits back from the owner. After showing us around the property and pointing our how expensive all of the wonderful features cost him we were left to our own devices. When we chased up our deposit money we were sent a large list of damage that we had made, some of them absolutely ludicrous- including that we had left blood/faeces on towels (we provided our own towels and all of us are potty trained), left broken glass in the hot tub, broke the locks to the patio doors, as well as leaving the house in a disgusting state.
Mysteriously when questioning all of this and asking for evidence, they stopped answering calls and emails despite 3 different people chasing this up.
They even went further to say that they were going to go to there solicitors to get back all the money they had to spend fixing all the damage we had cost them at over £2000 and that we had shown no respect in looking after the property.
At this point we were all very angry, not only are we a bunch of mature adults (not excactly freshers in uni!) we had made a big effort to sweep, mop, bleach all surfaces and do all of the washing up by hand (as they left us with 2 dishwasher tablets for a 4 night stay with 12 people to cook 3 meals a day for).
After persistent calls to the team, one of our friends even got called childish and told to 'shut up' when trying to discuss the matter. As a result we had to go through the small claims court (at our own expense) who contacted them to ask for some evidence to help settle the case. What a delight when the money was almost refunded in full the following day.
The whole ordeal has showcased how untrustworthy these scammers are. Unfortunately they picked on the wrong people as we would not just accept that they take our deposit after we had spent a considerable amount of money on the stay. I hope that anyone else who wants to stay takes there own inventory and have it agreed with the owners before signing anything.
And also to the owners- we left the cobwebs and dried up dead spiders in the downstairs bedroom for you to clean yourselves.
Myself and a group of friends recently stayed here on a long weekend for a 30th Birthday and left having had a really nice time in a house that suited our needs with some good features. (Pool and Hot tub). However, a couple of weeks after the trip we still hadn't heard about our £300 cash deposit. After calling them several times and leaving emails we eventually got through to them and they advised they would be keeping our whole deposit for a number of things we had damaged and the state we had left the house in. Accusations such as 'Diarrhea in towels' (Towels aren't even provided) and broken patio doors amongst other things. Having had separate phone conversations with Lucy and Matt which were quite confrontational and un-professional on their part they both had very different versions of the scale of damaged caused so we asked for evidence of damages via photos which they could not produce even after originally stating they had this eveidence. From the outset we categorically denied causing these damages. After trying to contact them about Un-lawfully holding back our deposit we gave them 2 weeks to respond and send the money back and we still heard nothing. We eventually had to go to the extremes of filing a County Court Claim for the deposit which they then returned within days of receiving it from the courts.
Unfortunately it spoiled what was a good fun weekend and it’s a shame that we had to take such extreme measures to ensure they didn’t steal our money. So any future groups that may already have bookings here I would suggest a full inventory check before and after your stay with the owners present so they aren’t able to fabricate any damages or loss of property and withhold your deposit unlawfully. To those that haven’t. Avoid it and pay your money somewhere else.
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We stopped in Downview Farm at the end of March for a 30th birthday and the facilities themselves were fine and we could not complain about our stay. However following our departure we heard nothing back about return of our £300 deposit and after 2 weeks of chasing we were given a list of claims of apparent damage which were alleged to have dated photos of. Some of these were borderline ridiculous and pure fabrications. Following weeks of discussions with Matt and Lucy no evidence could be produced for this (apart from a dirty cooker) and both stories changed depending on who was spoken to. They were both extremely rude to several of our party who tried to resolve these allegations amicably and eventually a partial return of the deposit was received 7 weeks following our stay after we had to submit a claim to the small claims court at our expense to get our deposit back. Advice to anyone who is staying here would be to insist on a visual inspection prior to leaving so that false allegations cannot be made to yourselves. Be interesting how many others have faced these accusations.
False claims made were.....
Broken Swimming Pool Clips
Removal of Hot Tub valve which would mean the hot tub would not work
Snapped off door hinge thrown in the garden
Best of all.... soiled towels!! Who in their right mind would do this!!
If these claims were true then there would have been proof which myself and several others from our party politely asked to see as we knew these were false claims after spending 2 hours tidying in the morning before departure.
Shame this spoiled an otherwise good stay.
A brilliant welcome, tea and homemade cakes on arrival.
The house is beautiful. Luxury fixtures and fittings. Extremely clean. We visited for a hen do and would highly recommend. Beautiful landscaped gardens and the pool and hot tub areas are amazing. Would be a great place to rent in the summer too.
We went along for my sisters 30th birthday & had a lovely time. The house was stunning, clean & set in a lovely location. Felt incredibly homely while also luxurious. Particularly loved the swimming pool & hot tub.