This was my first stay in the Premier Inn Westcliff Hotel but have used the Town Centre Hotel on many occasions. I won't say I was disappointed because as usual the Thyme Food menu is excellent. I will now only stay where this is available usually at Town Centre hotels. When they use Brewers Fayre and Beefeater pubs the food is plastic and awful as is the service. There is a wonderful menu here and the food is good and good value especially if you have the meal deal for £23.99 which includes breakfast and two courses. For a further £2 you may have three courses. Going back to my complaint regarding the service we had our 5yo granddaughter with us so ate at 6pm. We felt any later time she would be tired and restless. Unfortunately the service between meals was just too long. the hotel was full and not enough waitresses on duty. One person on front of house that also helped but it's just not enough. Plates wern't collected and wrong food delivered and they didn't listen to instructions i.e no sauces and dressings etc. Staff should never show impatience and shake heads in customers vision. Most staff were friendly but run off their feet. I'm a manager and can see that hotel in under resourced during meal times. If you are just a couple or a group of adults just chilling out it's fine with long intervals between courses but when you have a 5yo to entertain it's very stressful. One night we left the restaurant at 20.07 thats two hours and seven minutes and we needed to have a tablet to entertain our granddaughter. The room was clean as was the hotel the food was good but please Mr Manager get your resources used properly........... One tip if you don't wish to pay £5 a night to park you can use Claverdon Road which is free and a stones throw from the hotel. I used it no problems. Parking in town is quite expensive but it's less than a mile to the town and beach from the hotel. Wifi is Free for just 24 hours but you pay £5 for ultimate WiFi per 24 hours. This is for upto 3 devices but don't forget to ask for 3 different codes. If you go to reception they will tell you they no nothing about IT thus they make a call to their provider they take a lifetime to answer and the rest is history. Another problem with service. WiFi should be FREE they are penny pinching I'm afraid. I'm always fair with my reviews it is upto the hotel to make changes to improve their facility. No problems no need to complain?
- Official Description (provided by the hotel):
- You'll love to be beside the seaside at the Premier Inn Hotel Bournemouth Westcliffe, near the golden sands of Bournemouth beach. Whether you're building sandcastles or boosting business, you can count on having a great stay. Watch rugby sevens at Bournemouth Rugby Festival, or take five strolling along the Jurassic Coast. See the Red Arrows fly at the International Air Show, or paint the town red at at one of the city's bars or nightclubs. Finally, hop back to the hotel for a wholesome meal at our onsite restaurant, limited (chargeable) parking - allocated on a first come, first served basis - and, of course, our best bed ever. Important info There is very limited parking onsite, which is allocated on a first come, first served basis and is chargeable for 5.00 GBP per day. Alternative free street parking is available nearby on Clarendon Road, please contact reception for details. This Premier Inn will have no air conditioning during the requested period due to the current units being replaced. Fans will be made available. This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. Directions: At M27 (J1) take A31. At Ashley Heath Junction, branch left. At roundabout take 1st exit onto A338 signposted Bournemouth. At Bournemouth West roundabout take 1st exit (signposted Ring Road, West Cliff). At next roundabout (St Michael's) take 3rd exit (signposted Westbourne) onto Poole Road. Hotel is on the right. Please note there is very limited chargeable parking onsite, first come first served basis. Alternative free on road parking nearby. Transport and local information: Town Centre Square 1 mile Bournemouth Beach, Eye Balloon, BIC 0.5 mile Oceanarium 1 mile Bournemouth Railway Station 1.5 miles Bournemouth International Airport 7 miles ... more less
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- Also Known As:
- Premier Inn Bournemouth Westcliffe Hotel Bournemouth