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“Never again”

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Premier Inn Bournemouth Westcliff Hotel
Ranked #19 of 66 Hotels in Bournemouth
Reviewed 5 September 2012

The parking on site was hideous,bar staff never available,We always stood around waiting to be served.Security non existent,an outsider tried to mug the youngest member of our group outside his room.we were told same guy mugged someone in hotel weeks before.So if you got young family please beware of these issues.

  • Stayed: July 2012, travelled with friends
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Thank stevieauto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,312 - 1,316 of 1,575 reviews

Reviewed 4 September 2012

We stayed here with our 2 children aged 13 and 8 and had a lovely sized room with the children's beds spread well apart with lots of room in between.
Food was excellent and the staff could not have been better.
We have stayed here before and would certainly stay here again.
Like a few people have said the Car Park is an issue here and not big enough but nothing anyone can do about this, but I recommend once you have a space it's best not to move your car unless you really have to.

  • Stayed: August 2012, travelled with family
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Thank caseypoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2012

Nice welcome but for a family of 4 with boys being 8 and 11 I was very disappointed with the room which can only be described as a standard size with 2 extra beds squashed in. So squashed that the only way the boys and my wife could get on the beds was from the bottom. Told at breakfast that I could have boiled eggs or poached so I asked for poached only to be told chef won't do them until after 8am (it was 7.20). Asked for meal deal at dinner and told can't have it as you have already paid for breakfast the following day. Spoke to reception and told I could. Took 2hrs to have dinner as service was so slow.
Had a problem with strong smell of canabbis in corridor reported to manager who said they would put notes under peoples door about smoking in rooms.
Will stick to travel lodge in future.

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  • Stayed: August 2012, travelled with family
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4  Thank womble65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Naina - Social Media at Premier Inn Bournemouth Westcliff Hotel, responded to this reviewResponded 10 September 2012

Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards.

Please accept my apologies for the poor service you received in the restaurant. Your comments regarding this have been duly noted and will be followed up with the Management Team at the hotel.

We will also be investigating the issues concerning other guests smoking in their rooms. Management should have approached the guests, this has not been followed through with regards to the companies polices and procedures.

Thank you once again for your review.

Naina
Social Media Team

Whitbread Hotels & Restaurants.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2012

Don't book this hotel if you travel with car, very limited spaces in the car park, we left our car over night in the pay & display car park 4 min walking distance from hotel. Dinner in the hotel was the mistake too, steak was completely burned, Other than that all OK.

  • Stayed: August 2012, travelled with family
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1  Thank Evalda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Laura Gibbins-Social Media at Premier Inn Bournemouth Westcliff Hotel, responded to this reviewResponded 11 September 2012

Many thanks for your review.

It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs.

Although we unfortunately do not have any control over the charges for car parking, we do notify you of parking charges on the Premier Inn website, you can contact the hotel to find out the specific charges.

Thank you once again for your review, we hope to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2012

I stayed here on the 1st Sept. if i knew I could get my money back, I would of.
Firstly, we arrived after a long journey thinking "finally, we get to rest and chill out for a bit" that was certainly not the case... Parking was hideous. Everyone was fuming. Understandably, the Air festival was on, however.. This hotel is notorious for having very impractical parking, so we had to park at my friends house and get lifts everywhere. Thank god for my friend, else the holiday would've been terrible..

Another thing is the chavs arguing outside at 3am. Kept up by this and then woken up at 7am left me groggy the next day which lead me having to pull over and sleep in the car.

The staff were ok. Smiley at first but hours later, incredibly moody.

I would recommend central. I stopped there to get directions and the woman behind the desk was very lovely. I would avoid if you are a couple or family. Lots of yobs, chavs and trouble.

  • Stayed: September 2012
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4  Thank ReyesDJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Bournemouth Westcliff Hotel

Address: Poole Road, Bournemouth BH2 5QU, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Restaurant Wheelchair access
Hotel Style:
#3 Best Value Hotel in Bournemouth
#15 Family Hotel in Bournemouth
#17 Business Hotel in Bournemouth
#17 Romantic Hotel in Bournemouth
Price Range: $75 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Bournemouth Westcliff Hotel 3*
Number of rooms: 168
Official Description (provided by the hotel):
You'll love to be beside the seaside at the Premier Inn Hotel Bournemouth Westcliffe, near the golden sands of Bournemouth beach. Whether you're building sandcastles or boosting business, you can count on having a great stay. Watch rugby sevens at Bournemouth Rugby Festival, or take five strolling along the Jurassic Coast. See the Red Arrows fly at the International Air Show, or paint the town red at at one of the city's bars or nightclubs. Finally, hop back to the hotel for a wholesome meal at our onsite restaurant, limited (chargeable) parking - allocated on a first come, first served basis - and, of course, our best bed ever. Important info There is very limited parking onsite, which is allocated on a first come, first served basis and is chargeable for 5.00 GBP per day. Alternative free street parking is available nearby on Clarendon Road, please contact reception for details. This Premier Inn will have no air conditioning during the requested period due to the current units being replaced. Fans will be made available. This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. Directions: At M27 (J1) take A31. At Ashley Heath Junction, branch left. At roundabout take 1st exit onto A338 signposted Bournemouth. At Bournemouth West roundabout take 1st exit (signposted Ring Road, West Cliff). At next roundabout (St Michael's) take 3rd exit (signposted Westbourne) onto Poole Road. Hotel is on the right. Please note there is very limited chargeable parking onsite, first come first served basis. Alternative free on road parking nearby. Transport and local information: Town Centre Square 1 mile Bournemouth Beach, Eye Balloon, BIC 0.5 mile Oceanarium 1 mile Bournemouth Railway Station 1.5 miles Bournemouth International Airport 7 miles ... more   less 
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Also Known As:
Premier Inn Bournemouth Westcliffe Hotel Bournemouth

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