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Reviewed 14 June 2016 via mobile

We most definitely felt we had paid too much for the tiny double room that we were allocated.
It was in dire need of a refurb, was musty and had a very unique view...........a very close brick wall!
Location of property was great but so are many other hotels in Torquay in situated in great locations.

Thank Paula S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2016

Had a fabulous weekend. The staff were outstanding. Everyone had a smile for you and a happy greeting. Room was really comfortable with a great view across the bay. Breakfast was fantastic and everyone looked as if they were enjoying themselves. Food was self service but loads of choices and very plentiful. All catered for.
Hotel was well worth the stay. I would recommend to anyone.
The hotel is quite close to railway transport and a short taxi ride to the town centre which was bustling.

Date of stay: June 2016
1  Thank Sandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at The Grand Hotel, responded to this reviewResponded 16 June 2016

Dear Sandy S,

Thank you for leaving your lovely review following your stay and especially your comments regarding the team.

We do take pride in the staff here, who always go above and beyond to deliver excellent customer service, and I am delighted to read that you found this to be the case.

We look forward to welcoming you back again soon.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2016

We recently spent the night at this lovely hotel for our anniversary. We were greeted by lovely staff who were very accommodating to our needs during our stay and even left a greeting card in our room to mark the special occasion, along with complimentary drinks vouchers.
Our room was very large and comfortable with an exceptional view of the seafront from the massive bay window.
Breakfast was self service with a large variety of choice available that was very well prepared.
It was a perfect stay and our only regret is not being able to have stayed longer.

Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank adelepace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at The Grand Hotel, responded to this reviewResponded 16 June 2016

Dear adelepace,

Thank you for leaving your review following your stay at The Grand.

I am pleased to note that you found your anniversary break to be an enjoyable, and the staff to be lovely.

I do hope you will return again soon.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2016 via mobile

We arrived at the venue late afternoon and we was greeted by Lauren the wedding coordinator. I have to say having met several people that day to find a wedding venue Lauren immediately stood out with her big smile and professional manner.

She sat us down and made sure we had a drink and offered a bite to eat (something nobody else has done that day). We then were walked through the whole day and were offered a complete service from Friday to Sunday for our wedding.

We were shown the rooms that would host our day and everything was explained clearly and thoroughly. On leaving we were presented with a lovely pack to go and read through.

I cannot recommend her service highly enough and we will be having our wedding at The Grand Hotel on the basis we have total confidence in what she will do for us.

Date of stay: June 2016
Trip type: Travelled as a couple
Thank juliana245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at The Grand Hotel, responded to this reviewResponded 16 June 2016

Dear juliana245,

I am delighted to read that you have booked your wedding here at The Grand.

Lauren has certainly proved herself to be a valuable asset since joining the team and I am pleased to read that you received a warm welcome and a detailed meeting.

I look forward to meeting with you closer to the date!

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2016

Lovely hotel, great views of the beach from our sea view room,
the indoor pool and sauna were very good
The bar area was good for a late evening drink,
The breakfast is a self service with everything on offer that you would expect from a decent hotel
The hotel is ideal for a relaxing break

Room tip: Ask for a sea view room on a high floor as the view is worth it
Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank sandraandpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at The Grand Hotel, responded to this reviewResponded 16 June 2016

Dear sandraandpete,

Thank you for taking the time to leave your review following anniversary break at The Grand.

I am delighted to read that you enjoyed your stay with us and found your break with us to be a relaxing one!

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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