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“Great location, beautiful finish but disappointed...”

Review of 21 Rocklands

open plan lounge and dining area.
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open plan lounge and dining area.
Dining area Open plan kitchen and dining area
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Very good
5 reviews
open plan lounge and dining area.
Dining area
Open plan kitchen and dining area
View of lounge and kitchen area
View towards the balcony and sea
Bedroom One
Bedroom Two - 3 foot beds.
Ensuite bathroom in Bedroom One
Balcony & sea view from the lounge
Family Bathroom
Balcony and sea view from Bedroom One
Tolcarne Beach from the balcony
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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Newquay, Cornwall, England

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Edinburgh, United Kingdom
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location, beautiful finish but disappointed with lack of response from agents looking after this property”
Reviewed 17 June 2016 for a stay in June 2016
person found this review helpful

This is a copy of an email I sent on Monday 13 June on return from our trip. It is now late Friday afternoon and I still haven't had a response. We had no hot water on the first morning and this was resolved very quickly so was expecting a quick turnaround on the feedback.

Dear Rocklands

Booking number:

My mum and I recently enjoyed a holiday in Cornwall, staying at the above address.

We were overall delighted with the apartment and enjoyed the beautiful views and central location.

I thought it would be useful to provide you with some feedback which may be of benefit to future tenants:

Kitchen cupboard above cooker to right hand side facing – locking mechanism doesn’t work
Toilet roll holder in en-suite loose
No valance on double bed

Given that the shower enclosures are very small, it is difficult to avoid the water spray (if you don’t want to wash your hair) from the shower head. This is especially challenging when having to bend down to access soap and body-wash. It would be helpful if one of the showers had a hand held spray and for both to have shelving above the dials so at least you don’t have to bend down for toiletries.

Whilst I appreciate that you ask very nicely to remove bedding, I don’t feel this is appropriate to do so. At around £200 per day, this would be better left to the cleaning staff to undertake.

Kind regards


Date of stay: June 2016
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Beach views from balcony
Liked least: The showers
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Jun 2016
Thank you for your review on 21 Rocklands.

Unfortunately your email to ourselves was only received three days after you wrote it and we then forwarded it to the Housekeeping Team for their attention as all of the contents are their responsibility to address. It is not the Agents role as you have implied.

The points you have raised will be raised with the Owner and action taken accordingly.

Kind regards,

The SCC Booking Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
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