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“Poor hygiene practices”
Review of Sailors Newquay

Sailors Newquay
Ranked #7 of 18 Nightlife in Newquay
Attraction details
Reviewed 24 September 2017 via mobile

Caught little bar maid scraping lime into drink tom the back bar with dirty hands. I mentioned it and she got incredibly rude and defensive. Said she'd been doing it for 2 years and I was the first to complain!!! Then snatched money and refused to either look or speak.... EEEEEWWWWW. Filth practices. If this is how you treat food stuffs and drink.....god only knows what your kitchen practices are like. Rude....dirty.....

Thank Rowena-1808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 26 September 2017

Hi Rowena,

We can only apologise for your experience & can assure you that is not how Sailors promote the perfect serve.
We will be looking into & taking this review very seriously so thank you for your response.
We would like to make this right so if you could send us an email to sailorsarms.newquay@stonegatepubs.com then we can communicate directly & hope to change your views on us.
Look forward to your email.

Regards

Sailors

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 48 reviews

Reviewed 16 September 2017 via mobile

Best cocktails all night..Thanks to callum..great personality..fantastic smile..and great attitude.. Will definitely visit again

Thank Kayleigh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 17 September 2017

Hi Kayleigh,

As a team, we've put a lot of effort into our cocktail delivery and receiving feedback like this makes it all worthwhile.

Great to hear your positive comments on Callum too, we'll make sure and pass these along.

As our thank you for brightening up our Sunday morning and to encourage you to return and indulge in the cocktails (and the smiles), if you send us an email, we'll arrange some food & drinks vouchers for your next visit.

SailorsArms.Newquay@stonegatepubs.com

Kindest Regards

Sailors Crew

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Reviewed 10 September 2017 via mobile

Great night out, best nightclub in Newquay great atmosphere with good mix of people from all over Emma in the V.I.P lounge was amazing!

Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 12 September 2017

Hi Paul,

Now this is what we like to hear, although we're immodest enough to consider ourselves the best nightclub in the SouthWest :)

We pride ourselves on delivering an excellent VIP experience and we'll certainly pass along your compliments to Emma.

As our thank you for taking the time to post positive feedback and to maybe tempt you back for more, if you email us on SailorsArms.Newquay@stonegatepubs.com, we'll arrange some food & drinks vouchers for your next visit.

Kindest regards

Sailors Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017 via mobile

If your looking for a bite to eat and a place to drink, please don't confuse the two. This pub has an amazing balcony view overlooking Newquay but that's the only time your hear the word amazing in this review. The customer service was shocking and felt more like a robbery when handing over your cash. Tables left uncleaned, families left sitting at unclean Tables, tomato sauce bottles empty but just put back On the Tables, drinks served in plastic glasses and we had to wipe our feet on the way out. Staff did not get the concept of customer service and we asked about whether our desert was coming and actually left. No doubt some poor member of staff is still looking for us or are trying to work out if you need to cook ice cream. The sad thing is that this could be a great place but due to lack of customer service, care, general hygiene and staff showing willing and committment to their role left us feeling empty. Literally they forgot our deserts. My only advice is that management could do with retraining staff and having a long hard look at it's workforce.

Thank Lee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 6 September 2017

Hi Lee,

First of all, we're sorry to hear that you appear to have had such a poor experience at Sailors, we've clearly fallen very far short of our own standards here, as well as yours.

In order that we can dig down into the facts, find out what went wrong, learn and move forward would you be good enough to send us an email please.

sailorsarms.newquay@stonegatepubs.com

Kindest regards

Sailors Crew

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Reviewed 3 September 2017 via mobile

Unfortunately my experience of this place got worse as the week went on. They just kick people out because it's raining and their ceiling was leaking in - but they were still charging £5 in at 2pm kicking me out on my own because I complained about this. Don't rate it. Don't waste your time there are plenty more places that would rate your custom.

Thank GlutenfreeLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 9 September 2017

We are sorry that your second visit didn’t live up to your first fantastic visit earlier in the week. We would like to investigate this further if we may, as even though we couldn’t control the near torrential rain outside which sadly found a way into the building that evening, we would like to look into why you were (I am presuming) asked to leave.

If you could please email me at Sailorsams.newquay@stonegatepubs.com with your account of what happened then I can take a closer look.

Thank you for your email & for your glowing review in the week but also for your constructive review today. Good or bad, all reviews are looked into.

Regards

Sailors Crew

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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