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“Very poor service”

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Hannafore Point Hotel
Ranked #5 of 7 Hotels in Looe
horndean, hampshire uk
Level Contributor
253 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
“Very poor service”
2 of 5 bubbles Reviewed 20 February 2012

I should start by mentioning that our party were NOT staying at this hotel but having a drink and lunchtime snacks. The barman who took our order eventually, appeared to have an attitude problem, everything appeared to be too much trouble. Several orders of 'cream teas' and cakes was met with 'that will be at least a 30 minute wait' that was acceptable but the attitude wasnt necessary!! On a Saturday lunchtime the hotel should consider employing more staff.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Service
Helpful?
5 Thank elaineandgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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378 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • Italian first
  • Any
English first
London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 16 February 2012

Having unsuccessfully tried to stay here last August we managed to stay for a long weekend in early February. The staff were very friendly and most helpful and our room - a large room with double beds and a small balcony - was very comfortable. As this was during the coldest few days of the winter season it was obvious that the bedroom heating was inadequate. Otherwise the Leisure Facilities were very good, together with the bar, dining room and food were all very good.

Room Tip: Sea View with Balcony is a must!
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jakeyjkp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 15 February 2012

After another fantastic weekend stay at the Hannafore Point Hotel I would like to say a thank you to all the staff who work so hard to make the stay an enjoyable experience ,from reception,dining,bar and housekeeping staff i could not fault any.Our room was lovely yes a sea view and would agree with other reviews its the way to go .we have stayed before in a back room no where near as nice well worth the extra for a sea view. Some rooms have already had face lifts and others are being done, but to be honest for the excellent staff superb views and lovely food i can forget a few tired areas .Cant wait for our next weekend there.

Room Tip: defo sea view
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Traceyrichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 13 February 2012

My partner and I stayed in the Hannafore point hotel in looe after being let down by another hotel nearby. we booked last minute and were very happy to get a lovely suite in Hannafore, with 2 bedrooms and a terrace which was perfect for our dog... who was allowed everywhere in the hotel, just beware you will get told off by the 'manager' if you let your dog on the furniture!..ooops! i did feel the service was lacking it seemed big groups staying at the hotel got first dibs on the service, we ended up going a couple doors down the road for our meals, Tom Sawers, which had great service, beautiful food and very friendly atmosphere. they also have a B&B, next time i stay in Looe i would proberbly stay there. The spa in Hannafore was a nice added bonus when booking this hotel, which we took advantage of, the pool was nice and warm, water looked clean but the tiles looked quite grubby, the steam room was georgous, the sauna was very tiny you could fit 3 people max in there.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank louise k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 January 2012

Stayed Boxing Day as a last minute getaway for the night. The views there are unbeatable. Friendly welcome at reception, spotless room with all you need and had a wonderful meal.. Great venue for weddings too with the decked front area and views, perfect setting for a romantic seaside wedding reception. This is the place to stay in Looe. :)

Room Tip: Go for Sea view.
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dmarie1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hannafore Point Hotel

Property: Hannafore Point Hotel
Address: Marine Drive | West Looe, Looe PL13 2DG, England
Region: United Kingdom > England > Cornwall > Looe
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #5 of 7 Hotels in Looe
Price range (per night): $199 - $271
Hotel Class:3 star — Hannafore Point Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
In a stunning location overlooking Looe Estuary.! 0 Minutes from the picturesque fishing town and beach. Superb walking along the South West Coastal path. Well equipped fitness suite and Spa with resident Beauty therapist, Gym, Steam room, Sauna, and pool. Fresh local produce and Fish from Looe Market. ... more   less 
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Also Known As:
Hannafore Point Looe
Hotel Hannafore Point
Hannafore Point Hotel Looe, Cornwall

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