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2 reviews
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Overview
Cottage -
1 Bedroom, 1 Bathroom, Sleeps 2
Falmouth, Cornwall, England

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Daniel S
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolutely Shocking”
Reviewed 2 September 2017 for a stay in August 2017

The bed was broken in all 4 corners and was apparent by the "bodged" repair of L brackets.

The mattress for the bed was very worn and thus lead to "roll together" and both my partner and I sustaining bad back aches for the duration of our stay. This lead to us leaving a day earlier than booked.

There was little in the way of cleaning stuff, hand soap or washing up liquid. Only provided with 2 towels and that was it. Expected at least a bottle/bar of hand soap.

Parking was extremely unsafe with no actual turning point. This has lead to some damage to the front end of my car due to sinking into the stones while trying to turn around, as per landlords instructions.

Property was dusty/dirty and this lead to both my partner and i having issues requiring asthma pumps. Another factor in our early departure.

No instructions were left on where to leave full bin bags. This lead to smelly bags hanging around in a very small area.

There was no "dog bin" and as this is a pet friendly place with a premium for a pet, i expected an external bin for this. Also the owners have a dog so this wouldn't be so easy to overlook.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Sep 2017
Thank you for your review.

As outlined in our detailed response to your initial complaint, we understand that holidays are a precious time for guests and endeavour through our photographs and descriptions to be as accurate as we can ensuring that guests have all the facts to hand before making their booking, should a guest have any special requirements such as asthma we encourage guests to speak to us first to check the property is suitable.

Our experience to date with The Cabin is that previous guests have been very happy with the standard of the property, its furnishings, the comfort of the bed, parking area and location of the bins, with very good/excellent grading for the standard of housekeeping and overall standard of the property received from guests. As previously advised, had the owner been made aware of the issues raised during your stay, we are more than confident that matters could have been addressed at the time.

Once again, we are sorry that this property did not meet with your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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