Even though 13,000 people visited yesterday so it took half an hour to drive the last mile, we had a lovely time. What I really want to write about is the customer service. I had bought monorail passes for 2 adults and 2 children, not a small amount at £14 in total but we were unable to use them due to the long queues. At the end of the day I approached guest services ready for a fight to get my money back but the lady immediately agreed to give me my money and said she'd had to give others theirs back too....all done with a smile. The staff were always lovely - at one point I was looking at a map and a lady asked me if she could help, the young man who served the ice cream was smiling and helpful despite the massive queues of stressed parents, the 'elephant' expert was friendly and had great Q & A's for the kids and at the end of a long day the gift shop assistant still was chatty and smiley. All in all a great day out.
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