We had booked for 2 nights, but chose to leave after the first night as we were not happy with our rooms. I was in a single room, but there was a distinct smell of mold/mildew from the bathroom. There was no view (brick wall of the house on the opposite side of the alleyway between the 2 properties). The bed (which was very hard) was on the wall adjoining my parents bathroom so I could hear them using the toilet/showering etc. My parents were in a twin room and the door to the bathroom didn't shut and there was no fan or window. The windows in the bedroom were painted shut so they only had a small side window which could be opened into the ivy and the bed sheets on one bed had holes in.
When we arrived we left our bags in our room and then went down to the bar for a drink (about 21:15). We were told that the lady on reception was leaving at 10pm so if we wanted anything we would have to order it before she starts closing up before then. We ordered our drinks and chose to sit in the lounge instead of the bar. At about quarter to 10 we were told that she would be locking up and we would have to leave the lounge as well, even though we were only half way through our drinks. I can understand the need to lock the bar room up, but as the front door is shut and only guests with keys can access the hotel, I don't understand why the lounge also needs to be locked up, this was very disappointing.
The positive was the staff at breakfast were friendly and the breakfast was nice and the location was very convenient for Chester zoo.
We definitely will not be returning to this hotel.
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- Also Known As:
- Chester Court Hotel Chester
- Court Hotel Chester